Administrator – Service Advisor (Non‑Technical)

Company: Motus Corporation (Motus VW Fourways)

Location: Fourways, Johannesburg

Position Type: Full‑time

Posted: 17 February 2026

Job Summary

We are looking for a detail‑oriented, customer‑focused individual to join our team as an Administrator – Service Advisor. In this role you will provide essential administrative support to the service department, helping customers schedule appointments, coordinating service requests, and ensuring a smooth, high‑quality service experience.

Key Responsibilities

• Answer incoming calls and emails from customers promptly and professionally.
• Schedule service appointments and maintain accurate records of customer information.
• Coordinate service requests with technicians and ensure timely completion of work.
• Provide customers with updates on the status of their service requests.
• Assist with billing and invoicing processes.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Maintain organized records of service transactions, including service sheets, invoices, job cards, and warranty claims.
• Keep the customer database up to date with accurate contact details.
• Support the dealership in achieving industry standards of process and quality.

Requirements

• Matric Certificate or NQF 4.
• Previous experience in an administrative or customer service role (preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite.
• Attention to detail and strong organizational skills.
• Basic technical understanding of automotive service (essential).
• Basic mathematical knowledge (numeracy).
• Experience with OEM systems and internal procedures.
• 2–3 years in the automotive service industry.
• OEM Group South Africa product knowledge.
• Additional language skills are an advantage.
• Ability to work well under pressure in a fast‑paced environment.

Skills Required

• Excellent oral and written communication.
• Strong administrative and PC skills.
• Customer interaction and problem‑resolution abilities.
• Diplomacy, resilience, and decision‑making skills.
• Team‑working mindset.

Application Deadline

Open until filled.

How to Apply

To apply for this position, please visit motus.simplify.hr.