Admin Clerk / Receptionist (Permanent Position) – KZN – eThekwini Jobs

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  • Full Time
  • Administration / Secretarial, South Africa

Lancet Laboratories

Lancet Laboratories SA is one of the leading pathology laboratories operating throughout South Africa. We provide vital diagnostic and monitoring pathology services in 9 provinces. Cerba Lancet Africa serves Botswana, Gabon, Ghana, Kenya, Mozambique, Rwanda, Nigeria, Eswatini, Tanzania, Uganda, Zimbabwe, and Zambia.

Admin Clerk / Receptionist (Permanent Position) – KZN – eThekwini

  • Job Type Full Time
  • Qualification Bachelors, Matric
  • Experience 0 – 1 years
  • Location KwaZulu-Natal
  • Job Field Administration / Secretarial

Job Summary:

This role involves handling the receipt, entry, and distribution of all samples. The goal is to ensure accurate information capture and quick processing of samples to meet service standards.

Minimum Requirements:

  • Grade 12 or equivalent NQF level 4 qualification
  • BSc Degree is advantageous

Experience:

  • 0-1 years of relevant work experience

Key Knowledge:

  • Understanding of organizational policies and procedures
  • Computer literacy
  • Familiarity with laboratory information systems

Key Responsibilities:

  • Sort and distribute samples following standard operating procedures to ensure proper routing to labs or sites.
  • Register samples and handle related queries according to guidelines.
  • Dispatch specimens for processing, track reports, and manage queries and deliveries within required timeframes.
  • Conduct hospital rounds to deliver reports and collect samples as per procedures.
  • Resolve administrative queries and customer complaints promptly.
  • Monitor sample delivery by couriers to ensure timely receipt, processing, and result return.
  • Identify and fix delays in pre-analytical processes.
  • Maintain cleanliness and prepare equipment in your work area.
  • Track stock levels, order supplies, and deliver them to doctor’s rooms.
  • Represent the company professionally, providing excellent customer service to medical staff and professionals.
  • Manage the reception area, provide information, direct clients, and deliver top customer service.
  • Handle patient payments and bank money according to procedures.
  • Report incidents, log complaints and solutions, and use the lab information system for tasks.
  • Scan patient forms into the system and fix any scanning issues.
  • Follow company uniform and standard procedures.

Required Skills:

  • Ability to handle nervous or distressed patients
  • Working well under pressure
  • Teamwork skills
  • Following dress code
  • Strong administrative abilities
  • Attention to detail
  • Good communication
  • Maintaining confidentiality
  • Customer-focused approach
  • Empathy
  • Flexibility
  • Interpersonal skills
  • Patience
  • Proper telephone etiquette
  • Basic business numeracy

Deadline: 9th December 2025

Method of Application:

Interested and qualified candidates should apply through the company’s career portal.

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