Admin Clerk-Data Capturer: Central Region (Permanent Position) Jobs

Job Summary:

• Responsible for accurate capturing of data.

Minimum Criteria Required:

• Grade 12 or relevant NQF level 4 qualification.

Experience:

• 0-1 years of relevant working experience.

Relevant Job Knowledge:

• Knowledge of organisational policies and procedures.
• Computer literate.
• Familiarity with laboratory information systems.

Key Performance Areas:

• Capture patient information and medical aid details from doctor’s report forms to ensure correct processing.
• Ensure data is captured accurately and on time for quality results.
• Order stationery to keep resources available for smooth service delivery.
• Assist at the switchboard to support daily operations.
• Log patient registration forms accurately into the computerised database system following standard operating procedures (SOPs) for reports, medical aid, or patient payments.
• Check registration forms on the computer according to SOPs to ensure reliable and accurate patient results.
• Dispatch specimens for processing as per SOPs, monitor progress, file reports, handle queries, and deliver reports within the required turnaround time.
• Conduct hospital rounds to distribute reports and collect samples for processing, following relevant SOPs.
• Handle administrative queries and customer complaints to resolve them quickly.
• Track sample delivery by couriers to ensure specimens reach the lab, get processed, and results are returned on time, in line with SOPs.
• Investigate delays in pre-analytical lab processes and resolve issues promptly.
• Maintain basic housekeeping in your work area, including cleaning and preparing equipment according to SOPs.
• Monitor stock levels, order supplies as needed, and ensure materials are available and delivered to doctor’s rooms.
• Represent the company professionally by applying customer care principles in the medical pathology field and interacting ethically with medical professionals and staff.
• Manage the reception area, provide information, direct clients to departments, and offer excellent customer service.
• Receive cash from patients and bank it according to SOPs.
• Report incidents, log complaints and solutions, read documents, and action tasks on the laboratory information management system as per company policy.
• Follow Lancet uniform protocols as per SOPs.
• Store specimens by scanning them electronically for easy access on request.
• Perform maintenance on laboratory equipment to keep it in good working order.
• Maintain proper waste removal practices according to waste policies and procedures.
• Handle your own training and that of new staff, keeping records for ongoing development.

Competencies:

• Ability to handle nervous or distressed patients.
• Ability to work under pressure.
• Teamwork skills.
• Adherence to company dress code.
• Strong administrative skills.
• Attention to detail.
• Good communication skills.
• Confidentiality and sensitivity.
• Customer-oriented approach.
• Empathy.
• Flexibility.
• Interpersonal skills.
• Rule-oriented mindset.
• Basic business numeracy.
• Resilience.

Deadline: 18th December, 2025

Method of Application:
Interested and qualified candidates should apply through the Lancet Laboratories careers portal.