Admin Clerk-Data Capturer: Central Region (Permanent position) Jobs

Job Summary

We are looking for someone responsible for accurate data capturing.

Qualification

• Grade 12 or relevant NQF level 4 qualification

Experience

• 0-1 years of relevant working experience

Relevant Job Knowledge

• Understanding of organizational policies and procedures
• Computer literacy
• Familiarity with laboratory information systems

Responsibilities

• Capture patient information and medical aid details from doctors’ report forms to ensure correct processing.
• Enter data accurately and on time to maintain high-quality outputs.
• Order stationery to keep enough resources available for smooth service delivery.
• Help with switchboard duties to support effective operations.
• Log patient registration forms accurately into the computerized database system, following standard operating procedures (SOPs) for reports, medical aid, or patient payments.
• Check registration forms on the computer according to SOPs to ensure reliable and accurate patient results.
• Dispatch specimens for processing as per SOPs, monitor progress, file reports, handle queries, and deliver reports within the required turnaround time.
• Perform hospital rounds to distribute reports and collect samples for processing, following relevant SOPs.
• Handle administrative queries and customer complaints to resolve them quickly.
• Track sample delivery by couriers to ensure specimens reach the lab on time, get processed, and results are returned promptly according to SOPs.
• Identify and resolve delays in pre-analytical laboratory processes.
• Keep your work area clean and prepare equipment as per SOPs.
• Monitor stock levels, order supplies as needed, and ensure delivery to doctors’ rooms.
• Represent the organization professionally and ethically when dealing with medical professionals and staff, applying customer care principles in the pathology field.
• Manage the reception area, provide information, direct clients to the right departments, and offer excellent customer service.
• Receive cash from patients and bank it according to SOPs.
• Report incidents, log complaints and solutions, read documents, and complete tasks on the laboratory information management system as per organizational policies.
• Follow Lancet uniform protocols and SOPs.
• Store specimens by scanning them electronically for easy access on request.
• Maintain laboratory equipment to keep it in good working order.
• Follow waste removal practices according to policies and procedures.
• Handle your own training and that of new staff, keeping records for ongoing development.