Intercare is a progressive healthcare company committed to providing value-based care with a strong focus on improving the well-being of its patients. Guided by core values such as People-centeredness, Integrity, Inclusivity, Compassion, Excellence, and Innovation, Intercare fosters a culture of patient-focused healthcare. These values shape every aspect of their operations, ensuring that every patient interaction is meaningful and focused on delivering exceptional care.
Job Overview: Receptionist at Intercare Northriding
Intercare Northriding is seeking a dedicated and professional Receptionist to enhance patient administration services in their Primary Care Division. This permanent position is crucial for ensuring smooth patient journeys and delivering excellent customer service at the medical and dental center.
Key Responsibilities
1. Professional Telephone Services
- Efficiently manage all incoming calls, offering friendly and professional service to patients.
2. Assisting Patients
- Assist patients in completing forms and ensure that all required information is properly documented according to organizational policies.
3. Managing Patient Journeys
- Oversee the patient journey from booking appointments to processing payments, ensuring a seamless and efficient experience.
4. Directing Patients
- Guide patients to the appropriate services and professionals within the facility.
5. Maintaining Confidentiality
- Ensure patient confidentiality by adhering to the Protection of Personal Information Act (POPIA).
6. Organizing the Reception Area
- Keep the reception area neat and welcoming to create a positive first impression for patients.
7. Emergency Protocols
- Refer emergency cases to the relevant medical personnel to ensure swift and appropriate care.
8. Handling Account Queries
- Address basic account-related inquiries, escalating issues as necessary for prompt resolution.
9. Financial Transactions
- Collect co-payments and manage patient account balances, following financial protocols meticulously.
10. Daily Cash Management
- Execute accurate daily cash-up processes and banking activities, ensuring financial integrity.
Requirements
Minimum Qualifications:
- A Grade 12 certificate is required for this position.
Experience:
- Previous experience in a customer service or reception role is an advantage.
Computer Skills:
- Proficiency in computer applications is necessary, with knowledge of the GoodX system considered beneficial.
Ideal Candidate Profile
The ideal candidate is someone with a strong passion for patient care and excellent organizational and communication skills. They should thrive in a fast-paced environment and demonstrate a commitment to Intercare’s values. A self-motivated individual with a focus on making patients feel valued and cared for will be a great fit for this role.
Application Process
Interested candidates are invited to apply through the Intercare online application portal: Intercare Vacancies.
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