The City of Ekurhuleni’s Risk Management Department is seeking a qualified and detail-oriented individual to fill the permanent role of Admin Officer: Claims Administration. This position offers a competitive annual basic salary ranging from R393,948.00 to R540,432.00, plus benefits.
Role Overview
The Admin Officer will be responsible for providing administrative support to the Risk Management Department, with a specific focus on claims administration. The role includes handling insurance claims, maintaining accurate records, and ensuring compliance with governance and legislative standards.
Minimum Requirements
- National Diploma in Law, Finance, Risk Management, Insurance, Compliance, Economics, or a relevant NQF Level 6 qualification.
- A Degree in Law, Finance, Risk Management, Insurance, Compliance, Economics, or a relevant NQF Level 7 qualification is preferred.
- 3 to 5 years of experience in a similar role within claims administration or a related field.
- Strong analytical skills with the ability to critically assess insurance claims.
- High attention to detail and proficiency in Microsoft Office applications.
Core Responsibilities
- Administrative Support: Provide administrative and clerical support to the Risk Management Department, ensuring the smooth execution of claims processes.
- Problem Solving: Identify, address, and resolve claims-related queries and issues promptly, applying discretion within set guidelines, and escalating unresolved matters when necessary.
- Documentation Management: Liaise with departments to request substantiating documents, such as departmental reports, and maintain well-organized and comprehensive claim files, including all relevant correspondence and notes.
- Claims Processing: Register and manage motor and non-motor claims using the Claims System, ensuring accurate and efficient processing.
- Liaison with Brokers: Communicate with insurance brokers to facilitate the processing of claims, ensuring adherence to policies and requirements.
- Compliance and Governance: Ensure all completed work meets governance, policy, and legislative standards to minimize financial risks and wastage of resources.
- Risk Escalation: Monitor compliance with specified standards, policies, and standard operating procedures (SOPs) to reduce risks and escalate any associated issues.
- Customer Service and Ethics: Foster a positive and ethical work culture by setting a good example and contributing to strong customer service and collaborative relationships.
Skills and Competencies
- Strong organizational skills and attention to detail.
- Ability to work under pressure and handle multiple tasks efficiently.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Strong analytical and problem-solving abilities.
Application Process
Interested candidates who meet the required qualifications and experience are invited to apply online via the City of Ekurhuleni’s eRecruitment platform: Apply Here.
Enquiries: Tel: 0860 54 3000
Applicants may be required to provide proof of the NQF level of their qualifications if requested. Candidates who do not receive feedback within six weeks of the closing date should consider their application unsuccessful. The City of Ekurhuleni adheres to the Employment Equity Act principles and reserves the right to appoint or not appoint as per its discretion.
This position provides an excellent opportunity for individuals with a background in claims administration to contribute to the City of Ekurhuleni’s Risk Management efforts.
Position Reference: RISK19019 | Closing Date: 18 September 2024
Was this helpful?
0 / 0
#Admin Officer #City of Ekurhuleni