ICT Helpdesk Administrator
Position Overview
The South African Heritage Resources Agency (SAHRA) seeks a proactive ICT Helpdesk Administrator to join our Corporate Services team. This entry-level position offers an excellent opportunity to develop technical support skills while ensuring smooth ICT operations across our organization.
Key Details
- Location: Head Office, Cape Town
- Salary: R170,452 per annum
- Application Deadline: 11 September 2025
- Start Date: Immediate (Upon successful onboarding)
Core Responsibilities
Technical Support & Incident Management
- Provide first-line technical support for hardware, software, and network issues
- Manage full lifecycle of service requests from logging to resolution
- Escalate complex issues to senior ICT staff with detailed documentation
- Maintain clear communication with users regarding issue status
ICT Administration
- Manage equipment registers (asset movements, pool equipment, repairs)
- Coordinate ICT department paperwork including HR and finance documents
- Maintain updated service level agreements (SLAs)
- Prepare meeting agendas and minutes for ICT team discussions
User Training & Development
- Organize staff training sessions on ICT systems and software
- Develop and maintain training materials and user guides
- Track training participation through attendance registers
- Analyze support trends to identify recurring issues
Essential Requirements
Education & Certification
- National Diploma in Information Technology or related field
- ITIL Foundation/CompTIA A+/N+ certification (advantageous)
Technical Competencies
- 2+ years’ helpdesk experience in Windows environment
- Proficiency in Microsoft 365 administration
- Experience with service desk platforms (Freshdesk/ManageEngine)
- Basic network troubleshooting skills
Professional Skills
- Excellent customer service orientation
- Strong written/verbal communication abilities
- Effective time management for task prioritization
- Valid Code B driver’s license
Work Environment
This office-based role requires occasional equipment handling and regular computer use. Successful candidates must demonstrate problem-solving skills for technical challenges while maintaining service excellence standards.
Application Process
Submit your application through the SAHRA careers portal:
https://www.sahra.org.za/vacancies/
All applications must include:
- Updated CV with referees
- Certified qualifications
- ID document copy
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