Fidelity Services Group Vacancies
To apply for any of these positions, click on the application link provided at the end of each job description. All applications are handled through our official careers portal. We wish you the best of luck with your applications. If no closing date is specified, positions are open until filled.
Technical Assistant – Port Elizabeth
Job Description
Main Purpose of the Job:
The role of a Technical Assistant is to support the Installations Technician in setting up alarm systems. This includes handling cabling, drilling holes, and connecting detectors. At this level, you should be qualified and experienced enough (to the company’s standards) to install cabling on your own, perform drilling tasks independently, and connect detectors safely and accurately.
Minimum Qualifications and Experience:
- Minimum Grade 12 or an equivalent qualification.
- At least 1 year of experience as a wireman.
- Practical knowledge in electrical or electronic work is an advantage.
Job Requirements and Other Attributes:
- Must be registered with PSIRA (Grade C).
- Ability to work under pressure while paying close attention to detail.
Duties:
- Help the technician install alarm and security equipment.
- Assist in removing old equipment from client sites.
- Run new cables, apply glue, drill holes, and mount detectors, panels, contacts, lights, and other components.
- Report any shortages or limitations in equipment and tools to the technician.
- Advise the technician on the cabling needs for each installation.
- Clean vehicles and work areas after completing installations.
Competencies (Technical and Behavioural):
- Action-oriented approach to tasks.
- Strong focus on customer needs.
- Good functional and technical skills.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the Fidelity Services Group (FSG) team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve.
Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Armed Night Shift Manager
Job Description
The main purpose of this position is to make sure all security needs specific to the site are followed, and that the client’s requirements are met efficiently and professionally around the clock.
Key Areas of Responsibility:
- Maintain positive relationships between Fidelity Services Group and the client regarding the security services provided.
- Regularly evaluate the quality of services and suggest improvements to the client.
- Continuously check the client’s premises to reduce risks, especially unauthorized access, and create multiple barriers against potential criminals.
- Review and verify access registers every day, and prepare exception reports as needed.
- Ensure all security officers on site meet the client’s contractual standards.
- Manage and supervise security staff, handling their queries quickly and effectively.
- Submit monthly reports to both the client and management.
- Oversee the business budget at the operational level.
Skills Required:
- Matric certificate and minimum PSIRA Grade A registration and accreditation.
- At least 5 years of experience in security supervision.
- Experience with Quality Management Systems.
- Clean criminal record.
- Computer literate with excellent knowledge of compiling security incident reports and dockets.
- Strong planning, leadership, and organizational skills, plus good interpersonal and communication abilities.
- Prepared to work night shifts.
- Code 8 driver’s license.
- Valid firearm competency.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve.
Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Hybrid Sales Consultant – Jeffrey’s Bay
Job Description
Exciting Opportunity: Join Our Team as a Sales Consultant!
Are you passionate about sales and ready to work in a dynamic environment? We are looking for motivated individuals to join as Sales Consultants. In this role, you will make a real difference by driving success and meeting customer needs.
Key Responsibilities:
- Find new customers and sell armed monitoring and response agreements, offering reliable security solutions.
- Promote sales of alarm system upgrades, CCTV systems, electric fences, and other products to meet client demands.
- Meet or exceed monthly sales targets through proactive efforts and a commitment to customer satisfaction.
Qualifications and Experience:
- Previous sales experience with a proven record of meeting targets, ideally in capital goods sales.
- Knowledge of intruder detection systems like IDS, DSC, AJAX, or other alarms is a plus.
- Matric or equivalent qualification.
- PSIRA registered – Grade C.
Job Requirements and Attributes:
- Self-motivated, energetic, and eager to succeed in a fast-paced setting.
- Strong selling skills, along with good organization and time management.
- Excellent communication, presentation, and negotiation abilities.
- Proficient in MS Office, email, and internet tools.
- Professional appearance and demeanor, with a valid driver’s license and own reliable vehicle.
- A proactive hunter for new business, especially in electronic and technical equipment.
Duties:
- Generate and close sales deals using self-sourced leads and internal ones.
- Build relationships with estate agents, builders, architects, and other partners to grow business.
- Provide daily, weekly, and monthly sales reports to track progress.
- Handle all administrative tasks related to sales with care and accuracy.
Performance Standards:
- Achieve revenue targets and acquire new clients while keeping good relations with existing ones.
- Follow up on all leads and quotes promptly to boost conversion rates.
Competencies (Technical and Behavioural):
- Drive for results and an action-oriented mindset.
- Customer-focused with perseverance and problem-solving skills.
- Willingness to learn new technical skills and adapt to changes.
- Assertive, with a sense of urgency, adaptability, and resilience.
If you are ready to advance your sales career in a supportive and results-driven team, apply now!
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve.
Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Reaction Supervisor – Durban South
Job Description
Main Purpose of the Job:
This role involves managing the deployment of armed response vehicles, helping with responses to alarm activations, and overseeing the smooth operation of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12).
- Valid Driver’s License (minimum 2 years).
- Valid Firearm Competency (for business purposes).
- PSIRA Registered Grade B with Armed Response.
- Clear Criminal Record.
- Computer Literate (MS Office, advanced Excel, PowerPoint, email, and internet).
Duties:
- Conduct daily inspection parades.
- Assess training needs for the shift monthly.
- Maintain high levels of discipline throughout the shift.
- Handle all disciplinary actions as required.
- Plan shift leave and create leave charts.
- Assist the area manager with interviews for potential new hires.
- Manage time sheets and overtime for staff monthly.
- Administer performance bonuses monthly.
- Conduct merit assessments for all personnel on a regular cycle.
- Recommend leave approvals (annual, sick, compassionate, study) as needed.
- Ensure the general well-being of all personnel.
- Take full control and manage all Hubs.
- Ensure efficient planning and performance of Hubs at all times.
- Keep Hubs fully manned and operational.
- Report vehicle availability to the Area Manager and Fleet Controller daily.
- Plan services, routine maintenance, and ongoing tasks.
- Report vehicle defects to the Fleet Manager/Area Manager weekly.
- Complete and submit all MVA forms immediately.
- Ensure vehicles are clean at the start of every shift.
- Control and record all firearms daily.
- Keep the firearm register updated at all times.
Competencies (Technical and Behavioural):
- High energy levels.
- Stress tolerance.
- Safety awareness.
- Initiating action.
- Strong communication skills.
- Conflict management.
- Continuous learning.
- Customer focus.
- Effective time management.
Application Deadline: Open until filled.
Counting House Manager
Job Description
FCS Reporting to the Cash Centre Manager
The position is based at our Worcester Branch. The overall purpose is to manage and oversee all Counting House operations and cash-related activities effectively.
Minimum Requirements:
- Clear criminal record.
- Computer literate (Microsoft Office; Outlook).
- At least 4 years of experience in a Cash Centre.
- Supervisory experience or a similar role is an advantage.
- Proven administrative skills and good discipline.
- Good interpersonal skills.
- Ability to multitask and work under pressure to meet strict deadlines.
- Willingness to work extra hours if needed.
- Ability to address and resolve challenges that arise.
- Flexibility in working hours, including nights.
Job Specification (Not Exhaustive):
- Open and close the Cash Centre as applicable.
- Coordinate and manage activities of tellers, treasurers, and supervisors.
- Monitor and coordinate cash orders, ATM loads/unloads, cash returns (banking), and ATM settlements/load slips.
- Identify cash movement issues early and escalate or resolve them.
- Keep all daily reports and statistics up to date.
- Ensure adherence to Standard Operational Procedures at all times.
- Re-count money if discrepancies occur.
- Ensure all relevant documentation is complete, neatly filed.
- Verify that all schedules balance with physical counts.
- Ensure registers are used and signed daily.
- Handle incident reports as required.
- Deal with client queries professionally and promptly.
- Prioritize client satisfaction in our business.
- Enforce basic discipline in the cash center.
- Be accountable for the Cash Centre if no manager is present.
- Handle queries, incidents, and investigations as applicable.
- Manage stock levels.
Other Personality Attributes:
- Honest and reliable.
- High accuracy.
- Good communication skills.
- Strong interpersonal skills.
- Organizing and planning abilities.
- Quality assurance focus.
- Willing to work shifts and long hours.
Core Competencies:
- Self-development.
- Communication skills.
- Customer focus.
- Teamwork.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve. Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Detection and Gas Suppression Manager
Job Description
1. Job Purpose
The Detection and Suppression Manager oversees all operations related to fire detection and fire suppression systems. This includes design, installation, commissioning, maintenance, and ensuring compliance with SANS standards. The role focuses on delivering excellent projects, meeting regulations, satisfying clients, and leading teams of technicians and project staff.
2. Key Responsibilities
Operational and Technical Management
Oversee fire detection and suppression projects, such as FM-200, Novec 1230, IG55, CO₂, and kitchen suppression systems.
Ensure full compliance with SANS 10139, SANS 14520, and SANS 369.
Supervise the design, installation, commissioning, and maintenance of systems.
Review and approve system drawings, bills of quantities (BOQs), and technical documents.
Conduct technical audits and quality checks on ongoing projects.
Project and Team Management
Plan, allocate, and monitor resources and timelines for projects.
Lead teams of installers, technicians, and site supervisors.
Coordinate with procurement and logistics for materials and equipment.
Manage subcontractors and ensure site safety compliance.
Perform regular site inspections and hold progress meetings.
Compliance and Quality Assurance
Ensure installations meet SANS, NFPA, and manufacturer specifications.
Maintain company certifications and documentation (SAQCC Fire, ASIB, etc.).
Provide regular training and assess competencies for technical staff.
Client and Stakeholder Relations
Communicate with clients, consultants, and inspectors throughout projects.
Offer technical support, proposals, and after-sales service.
Resolve technical issues and ensure timely project handovers.
Financial and Administrative Duties
Prepare budgets, cost estimates, and project forecasts.
Approve supplier quotes and check invoicing accuracy.
Report monthly on project performance, profitability, and pipeline.
Minimum Qualifications and Experience
SAQCC Fire Detection and/or Suppression registration (Design and Commissioning).
5–10 years of experience in fire detection and suppression systems.
Proven experience managing technical teams.
Strong Knowledge Of:
Fire detection systems (addressable and conventional).
Suppression systems (FM200, CO₂, Inergen, Novec 1230, kitchen systems).
SANS and NFPA standards.
Core Competencies
Excellent leadership and people management.
Strong project management and organization.
Analytical and problem-solving skills.
High attention to detail and quality focus.
Strong communication and client relations.
Ability to work under pressure and meet deadlines.
Preferred Certifications
SAQCC Fire Detection (Design, Installation, Commissioning).
SAQCC Gas Suppression (Design, Installation, Commissioning).
Management Degree or Diploma.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve. Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Specialized Tactical Officer – (SIU)
Job Description
Job Title: Specialized Tactical Officer – (SIU)
Location: Durban, KwaZulu-Natal
Company: Fidelity Specialized Services
We are looking for a highly skilled and qualified Tactical Officer to join our team. You will plan, organize, and carry out strategic tactical operations to protect our organization and personnel.
Key Responsibilities:
- Provide tactical training.
- Train DH4 dog handlers.
- Conduct first aid training.
- Develop and implement tactical plans and strategies for security threats and incidents.
- Perform risk assessments and security audits to find and fix vulnerabilities.
- Work with law enforcement and external partners to improve security and response.
- Train employees through drills to prepare for security incidents.
- Keep up with industry trends, best practices, and new technologies to enhance protocols.
- Respond quickly and effectively to security incidents and emergencies, ensuring safety.
Qualifications:
- At least 2 years of experience in law enforcement or security operations.
- Strong knowledge of tactical planning, risk assessment, and emergency response.
- Excellent communication, organizational, and leadership skills.
- Ability to work in high-pressure situations and make quick decisions.
- Physical fitness for demanding operations.
- Valid certifications in firearms and defensive tactics for rifle, shotgun, and handgun.
- Must live in Durban, South Coast, KwaZulu-Natal, or nearby areas.
- PSIRA Registered Grade C – A.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve. Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Operations Executive Assistant
Job Description
Job Title: Operations Executive Assistant
Location: Helderkruin, Roodepoort
Overview:
We need a highly organized and detail-focused person to work as an Operations Admin Support Assistant. This role involves close collaboration with the Group CEO and provides great experience in executive support. You will help run daily operations smoothly in a fast-paced corporate setting.
Key Responsibilities:
- Provide administrative support to the group, including preparing reports and handling correspondence.
- Have experience as a Personal Assistant.
- Update and maintain operational documents, policies, and procedures.
- Coordinate and support all operational activities and projects.
- Manage and route incoming calls and emails related to operations.
- Assist with inventory management and procurement.
- Enter and maintain accurate records in systems.
- Handle general office tasks, like ordering supplies and managing equipment.
- Type weekly and monthly reports, and others as requested by management.
- Assist in resolving branch and client queries.
- Support the Executive Assistant.
- Work with senior management on long-term operational strategies.
- Help with invoices, reconciliations, and quote requests.
- Issue POs and Capex approvals.
- Ensure all order requests get proper approvals from relevant executives.
- Enforce compliance with company policies and procedures.
- Process and forward documents to the finance department for payments.
- Identify ways to save costs and optimize expenses.
- Assist with filing.
- Professionally type all operational correspondence.
- Provide administrative support to the Executive Assistant to the Group CEO.
- Prepare and edit documents, presentations, and reports.
- Coordinate company events, meetings, and conferences.
- Assist with budget management and expense tracking.
- Liaise with internal and external stakeholders for the Executive Assistant.
- Handle confidential information with discretion.
Qualifications:
- Bachelor’s degree in business administration or related field (preferred).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Strong organizational skills to prioritize tasks and meet deadlines.
- Excellent written and verbal communication.
- Ability to work independently and in a team.
- Proven experience in administrative roles supporting executives.
- Strong time management and prioritization.
- Able to work with minimal supervision.
- Discretion with sensitive information.
We reserve the right not to make an appointment to any advertised position. Preference is always given to existing employees, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve. Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
National Sales Manager – Subscriber
Job Description
Job Summary:
The National Sales Manager – Subscriber develops and carries out a strategic sales plan to grow subscriber numbers, increase recurring monthly revenue (RMR), and boost install revenue for Fidelity ADT. You will lead a team of regional sales managers and partner with marketing and product teams to drive growth.
Key Responsibilities:
- Develop and implement a national sales strategy for subscriber growth.
- Identify opportunities to expand subscribers through new acquisitions and retention.
- Lead and motivate regional sales managers to hit targets.
- Build and maintain relationships with key customers and partners.
- Collaborate with marketing and product teams to align with business goals.
- Analyze sales data and market trends to improve performance.
- Represent Fidelity ADT at industry events and conferences.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field.
- Proven success in sales management, preferably in subscription businesses.
- Strong leadership and communication skills.
- Experience developing and executing strategic sales plans.
- Skills in analyzing sales data and trends.
- Willing to travel as needed.
If you are a motivated sales professional eager to drive growth for a leading company, apply now to join Fidelity ADT as our National Sales Manager – Subscriber.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics on the continuous development of our human capital as the key resource to our success in the markets we serve. Should you not be contacted regarding this position within 10 working days from the date of application, please consider your application as unsuccessful.
Application Deadline: Open until filled.
Grade C Security Officer (Atlantis Area)
Job Description
Job Title: Security Officer
Location: Atlantis
Job Type: Full-time
We are hiring a qualified and professional Security Officer to join our team. Your main role is to keep a safe and secure environment for employees, customers, and assets. This includes patrolling, monitoring equipment, and handling security incidents.
Responsibilities:
- Patrol areas to secure the premises.
- Monitor surveillance cameras and security systems.
- Respond to alarms and investigate disturbances.
- Enforce company policies and procedures.
- Provide a visible deterrent to crime.
- Report suspicious activities to management.
- Record and report security incidents.
- Assist with security concerns from employees or customers.
- Check visitors, vehicles, and packages.
- Respond to emergencies and provide first aid if needed.
Qualifications:
- Valid PSIRA certificate.
- Previous security experience preferred.
- Excellent communication and interpersonal skills.
- Ability to stay calm in stressful situations.
- Strong problem-solving skills.
- Basic computer skills.
- Work independently and in a team.
- Pass background check and drug test.
- Physically able to stand, walk, and lift up to 50 lbs.
If you meet these qualifications and want to join as a Security Officer, submit your resume for review. We look forward to your application.
Application Deadline: Open until filled.
We wish you all the best with your applications.