Executive Manager: Complaints and Investigations
City of Johannesburg Employment Opportunity
Location: SAPPI Building, 48 Ameshoff Street, Braamfontein
Department: Office of the Ombudsman
Position Type: Permanent
Monthly Salary: R79,386.55 (Basic salary, excluding benefits)
Application Requirements
- Complete online application form with certified qualifications, ID, and updated CV
- Provide proof of original documents during selection process
- Submit detailed work experience summary related to position
- Include professional body membership details (where applicable)
- Internal applicants must provide employee number
- Google Chrome browser required for application submission
Essential Qualifications
- LLB/LLM or NQF Level 7 Law degree (Postgraduate qualification preferred)
- 10+ years legal experience with 5+ years senior management experience
- Expertise in local government legislation and human rights frameworks
- Proven track record in dispute resolution and policy development
- Advanced skills in Microsoft Office suite and digital communication platforms
Key Responsibilities
- Lead strategic operations of Complaints and Investigations Unit
- Investigate service delivery complaints and human rights violations
- Develop mediation strategies for municipal administration disputes
- Identify systemic risks and propose policy improvements
- Collaborate with City Manager on human rights initiatives
- Prepare detailed reports for Council decision-making
Application Process
Submission Deadline: Thursday, 02 October 2025
Apply Online: https://share-eu1.hsforms.com/1ZAR_lfimRZaAgVSZKDbZ6Aew554
Alternative Portal: www.joburg.org.za
Selection Process Information
- Only shortlisted candidates will be contacted
- Comprehensive background checks will be conducted
- Employment equity principles apply per national legislation
- No application fees required – official vacancies only advertised through COJ channels
Contact Information
Enquiries: Katlego Nthutang
Telephone: 010 288 2800
The City of Johannesburg reserves the right not to fill this position. Applications lacking required documentation will be disqualified. Unsuccessful applicants will receive no individual correspondence.
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