Administrator – Lenasia

Company: Fidelity Services Group

Location: Lenasia, Gauteng

Posted: 2026-02-18

Job Type: Entry Level

Application Deadline: Open until filled

About the Role

The Administrator will support the operations team by managing administrative tasks, scheduling, and coordinating resources to ensure efficient service delivery.

Key Responsibilities

• Collect quotes for the assigned area and verify they are entered in Listener.
• Assign quotes to technicians and prioritize calls to optimize travel time.
• Schedule jobs efficiently based on capacity and geographic location (servicing and installations).
• Contact clients to schedule appointments, confirm times, and manage telephone bookings.
• Assist sales in booking technicians and voiding aged jobs.
• Provide pipeline figures for installations and support JHB in sending job cards.
• Prepare BNS and insurance reports.
• Schedule installations for CPT sales.
• Ensure all documents from OTC are handed to the Technical Manager for allocation.
• Follow up on Top 20, Low Bat, and Overactive lists.
• Resolve scheduling queries promptly and raise escalations when necessary.
• Assist technicians with loading radios and performing tests.
• Support EHS initiatives and provide technical assistance to clients.
• Follow up on all jobs to schedule same-day service where possible.
• Maintain department efficiency by covering for team members when absent.
• Order, issue, and control stock; assist with stock takes.
• Help with technical invoicing and distribution of service/installation stock to technicians.
• Perform general administrative duties: coordinate meetings, take minutes, manage agendas, and distribute correspondence.
• Maintain the Manager’s diary and filing system.
• Coordinate and book operational travel and accommodation.
• Compile weekly and monthly reports.
• Screen all documentation and correspondence for the Manager, prioritise, and gather required information.
• Answer and screen all calls to the Manager.

Qualifications

• Grade 12 or equivalent.
• Excellent verbal and written communication skills.
• Minimum of 2 years of administrative experience.
• Computer literate – proficient in MS Office.
• Experience with Listener is advantageous.

How to Apply

To apply for this position, please visit the following link:

Apply for Administrator – Lenasia