Yes Opportunity – Contact Centre Agent

Company: TFG (The Foschini Group)

Location: Cape Town, Western Cape

Posted: 18 February 2026

Job Type: Learnerships

Application Deadline: Open until filled

About the Role

Join our dynamic retail call centre and gain a life‑changing first working experience. As a Contact Centre Agent, you will represent our brand, deliver outstanding customer service, and help drive sales.

Key Responsibilities

• Act as an ambassador for the brand and provide excellent customer experience.
• Identify customer needs and offer the best solutions.
• Track sales performance against targets.
• Sell a diverse product range and stay updated on décor and fashion trends.
• Seek new sales opportunities and support stock replenishment.

Requirements

• Age 18–29 years.
• Grade 12 (Matric) – preferred.
• Available for a fixed‑term 12‑month contract.
• Not employed permanently with a single employer for more than one year.
• Not studying full time during the employment year (April 2024 – April 2025).
• Not previously registered on the YES programme.
• Own transportation (if applicable).

Skills & Competencies

• Passionate about people.
• Target‑driven and results focused.
• Strong verbal and written communication.
• Excellent organisational and planning skills.
• Ability to multi‑task in a fast‑paced environment.
• Independent worker who takes initiative.
• High attention to detail.
• Ability to build relationships inside and outside the organisation.
• Decision‑making skills that keep the organisation moving forward.
• Openness to innovation and digital solutions.

Preferred Candidates

Preference will be given to candidates from designated groups under the Employment Equity Act, but all applicants are encouraged to apply.

How to Apply

To apply for this position, please visit the following link:

Apply for the Contact Centre Agent role