Contact Centre Agent

Company: Betway Africa

Location: Johannesburg, Gauteng

Posted: 2026-02-17

Job Type: Entry Level

src=”/2026/02/betwayafrica-1.jpg” alt=”Betway Africa logo”>

We are looking for a Contact Centre Agent to join our team in Johannesburg. This role is part of the Contact Centre department and reports to the Contact Centre Coach.

About the Company

Betway Africa is part of Super Group, a NYSE‑listed digital gaming company. We operate leading sports and iGaming brands worldwide. Our Johannesburg office is a growing hub of over 300 talented professionals in marketing, customer service and technology.

What You’ll Do

• Provide world‑class service to all players.
• Respond to player queries via calls, live chat, e‑mail and WhatsApp.
• Aim for first‑contact resolution on every query.
• Handle all communication within the required timeframes.
• Maintain high quality and standard in all interactions.
• Follow company policies to retain players.
• Complete outbound tasks on time.
• Escalate issues to senior agents or floor managers when needed.
• Monitor internal systems and report problems to the floor manager.
• Suggest improvements to enhance player experience.
• Analyse competitor customer service to provide insights.
• Request training or up‑skilling when required.

Essential Skills

• At least 2 years of customer service or contact centre experience.
• Diploma or degree (required).
• Strong verbal and written communication.
• Ability to work well in cross‑functional teams.
• Excellent project management and multitasking skills.
• High attention to detail.
• Adaptability to changing priorities.

Desirable Skills

• Knowledge of sports betting markets and odds.
• Experience in online gaming or casino industry.
• Understanding of gambling regulations and compliance.
• Experience with customer retention strategies.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to use pivot tables and advanced statistical tools.

Our Core Values

We expect all employees to demonstrate:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

Benefits

We offer a range of personal and professional benefits, including:

• Comprehensive learning and development programmes.
• Regular performance feedback through our Performance Tool.
• Employee Assistance Programme for you and your family.
• Inclusive and diverse work environment across 16 countries.

How to Apply

Open until filled. Please submit your application through the link below.

Apply for this job