Receptionist / Switchboard Operator – Facilities, Administration and Security Department

Financial Sector Conduct Authority (FSCA)

Location: Pretoria, Gauteng

Job Type: Permanent (Junior Level)

Salary: Market Related

EE Position: Yes

Reference Number: FSCA: 094

Application Deadline: 25 February 2026

About the Role

The FSCA is looking for a front‑line Receptionist / Switchboard Operator to support our reception area. The successful candidate will report to the Manager: Facilities.

Key Responsibilities

• Provide excellent customer service and create a positive first impression.
• Receive visitors and contractors, and register them on the electronic visitor management system.
• Communicate professionally with staff and visitors.
• Operate the switchboard, directing all calls accurately.
• Record and distribute messages electronically via e‑mail and telephonically via MS Teams.
• Capture incoming and outgoing mail and parcels on the electronic mail tracking system.
• Maintain a tidy and clean reception area.
• Check and monitor the switchboard telephone system.
• Adhere to departmental service delivery standards.

Required Skills and Attributes

• Computer literacy.
• Strong customer service skills.
• Problem‑solving ability.
• Excellent communication skills in English.
• Reliability, trustworthiness and respect for confidentiality.
• Good human relations skills.
• Telephone etiquette.

Qualifications and Experience

• Matric Certificate (Grade 12).
• Studying towards a Higher Certificate in Office Administration (or equivalent NQF 5) is preferred.
• Minimum 2 years’ experience as a Receptionist, Administrative Assistant, Hospitality Assistant or Customer Care Agent.

Commitment to Diversity

FSCA is committed to increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

How to Apply

To apply for this position, please visit the following link:

Apply for the job