YES Internship – Event Management Engineer

Company: Logicalis

Location: Cape Town, Western Cape

Job Type: Internship

Posted: 2026-02-15

Application Deadline: Open until filled

About Logicalis

Logicalis is a global IT solutions provider that helps customers use digital technology to achieve powerful business results. We work across many industries, including finance, telecommunications, media, technology, education, healthcare, retail, government, manufacturing and professional services. Our team of 4,500 employees delivers services in data centre and cloud, security, network infrastructure, workspace communications, data strategy and IT operations. We partner with leading technology companies such as Cisco, HPE, IBM, Microsoft, Oracle, VMware and ServiceNow.

We value innovation, entrepreneurship and customer focus. Our culture encourages fast decision‑making, personal growth and a supportive, inclusive environment that celebrates diversity.

Role Overview

As an Event Management Engineer, you will monitor alarms from Logicmonitor and other tools, open incidents in the ticketing system, and notify customers of events within defined SLAs. You will work closely with third‑party suppliers, manage planned maintenance, perform remote diagnostics, and provide advanced troubleshooting. Your goal is to keep customers satisfied and ensure all requests meet or exceed service level agreements.

Key Responsibilities

• Monitor alarms and open incidents in the ticketing system.
• Notify customers of events and maintain SLA compliance.
• Contact suppliers for support calls and updates.
• Manage planned maintenance and communicate downtime impacts.
• Perform remote diagnostics and escalation to senior engineers when needed.
• Handle phone calls and emails from customers and internal teams.
• Document incidents, capture repeat faults and conduct root cause analysis.
• Assist with customer projects and support administration tasks.
• Attend Change Advisory Board meetings and customer technical meetings.
• Maintain technical documentation and identify gaps.
• Support technical audits for key customers.

Key Performance Indicators

• Quality of change implementation.
• Completion of partnership and technical skill certifications.
• Customer and end‑user satisfaction.
• Improvements in customer service.
• Identification of project opportunities.
• Compliance with ISO 27001 and ISO 20000.
• Quality of project execution and service transition.
• Ticket management discipline and SLA adherence.
• Timesheet completion quality.

Required Skills & Competencies

• Accountable execution and smart decision making.
• Agile transformation and cross‑business engagement.
• Entrepreneurial spirit and inclusive teamwork.
• Excellent customer solutions and communication.
• Positive resilience and self‑driven learning.

Experience

0–1 year of general IT experience.

Understanding of server and/or network infrastructure.

Ability to think through problems and visualize solutions.

Quick learner of new technology using documentation and online resources.

Qualifications

• National High School Senior Certificate (or equivalent).
• CompTIA A+ (preferred).
• CompTIA N+ (preferred).

Additional Skills & Attributes

• Professional in the field with strong remote troubleshooting skills.
• Detail‑oriented and accurate in all duties.
• Clear verbal and written communication.
• Good listener, able to explain technical issues to non‑technical people.
• Works well with minimal supervision and stays motivated.
• Calm under pressure during high‑impact incidents.
• Customer‑focused with a service mindset.
• Numerate and literate with attention to detail.
• Professional telephone manner.
• Experience with enterprise customers.
• Enthusiastic, energetic and confident.
• Proficient in MS Office.
• Full, clean driving licence.
• Ability to obtain SC security clearance.

How to Apply

To apply for this internship, please visit the following link:

Apply for the YES Internship – Event Management Engineer