Claim Assessor Internship

Company: Lesaka Technologies

Location: Sandton, Gauteng

Posted on: 2026-02-13

Job Type: Internship

src=”/2026/02/lesaka-2-150×150.png” alt=”Lesaka Technologies logo” width=”150″ height=”150″>

Job Purpose

The successful candidate will manage insurance claims from start to finish, ensuring that valid claims are processed quickly and accurately. The role involves reviewing claims, gathering necessary information, and working with claimants and internal teams to reach fair settlements.

Key Requirements

• Tertiary qualification (any field)
• 1–2 years of administration experience
• Knowledge of insurance processes or related qualifications is a plus

Responsibilities

• Assess the validity of all claims submitted through EasyPay Insurance
• Evaluate claims and determine required documentation
• Process new claim notifications promptly
• Collect accurate information and documents to support claim decisions
• Analyse submitted claims and monitor their progress
• Maintain accurate records of all assessed claims following departmental procedures
• Ensure fair settlement of valid claims
• Guide claimants on how to proceed with their claims
• Build and maintain relationships with internal and external stakeholders
• Provide excellent customer service in line with industry and company guidelines
• Handle any complaints related to claims
• Adhere to industry regulations and the Treating Customers Fairly (TCF) framework
• Follow up on outstanding claims

Key Competencies

• Attention to detail
• Proficiency with Windows and common office software
• Strong computer literacy
• Professional email etiquette
• Data entry accuracy
• Excellent communication skills
• Ability to work under pressure
• Independent and team-oriented work style
• Conflict resolution
• Empathy and customer focus
• Flexibility and adaptability
• Change management
• Solution-oriented mindset
• Analytical thinking
• Willingness to work extra hours when required
• Bilingual (preferred)
• Training and mentoring skills
• Organisational abilities
• Numeracy skills
• Interpersonal skills
• Decision-making capability

Communication Channels

External: Customers, Channels, Partners

Internal: Team members, Supervisor, Managers, Executive Committee, Call Centre, Sales

Application Deadline

Open until filled.

How to Apply

Please visit the following link to submit your application:

Apply for the Claim Assessor Internship