Claim Assessor Internship

Company: Lesaka Technologies

Location: Sandton, Gauteng

Posted: 13 February 2026

Application Deadline: Open until filled

src=”/2026/02/lesaka-2-150×150.png” alt=”Lesaka Technologies logo” width=”150″ height=”150″>

Job Purpose

The successful candidate will be responsible for ensuring that all insurance claims are handled efficiently and that payments for valid claims are made to claimants in a timely manner. You will manage a claim from its initial submission through to final settlement.

Key Requirements

• Tertiary qualification (any relevant field)
• 1–2 years of administration experience
• Additional insurance‑related qualifications are an advantage

Responsibilities and Key Result Areas (KRAs)

• Assess the validity of all claims submitted through EasyPay Insurance.
• Evaluate claims and determine the necessary documentation and information.
• Process new insurance claim notifications promptly.
• Collect accurate information and documents required to proceed with a claim.
• Analyse submitted claims and monitor their progress.
• Maintain accurate records of all claims assessed in accordance with departmental procedures.
• Ensure fair settlement of valid claims.
• Assist claimants with guidance on how to proceed with their claim.
• Build and maintain relationships with internal and external clients.
• Provide excellent customer service in line with industry and company guidelines.
• Handle any complaints related to claims.
• Adhere to industry regulations and the “Treating Customers Fairly” guidelines.
• Follow up on outstanding claims to ensure timely resolution.

Key Competencies

• Detail orientation
• Proficiency with Windows and general computer literacy
• Effective email etiquette
• Data capturing skills
• Strong communication skills
• Ability to handle pressure and work independently
• Team player with conflict‑resolution abilities
• Empathy and customer‑focused mindset
• Flexibility and adaptability to change
• Solution‑oriented and analytical thinking
• Willingness to work extra hours when required
• Bilingual communication skills (if applicable)
• Training and mentoring capabilities
• Organisational skills and numeracy
• Interpersonal skills and decision‑making ability

Communication Channels

External: Customers, Channels and Partners

Internal: Team members, Supervisor, Managers, Executive Committee members, Call Centre, Sales

How to Apply

To apply for this internship, please visit the following link:

Apply for the Claim Assessor Internship