Systems Engineer (Endpoint Management) – Fixed Term Contract Jobs

Job Purpose

To provide technical skills to support the optimal management and operation of hardware, firmware, operating systems, and application server software updates and fixes in SARS production and non-production environments. This includes maintaining hardware, operating systems, and application server software to meet service level agreements through a service management system.

Education and Experience

Minimum Qualification and Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in a field related to end-user device management and governance. Core Microsoft Foundation Certification and 2-3 years of experience in a high-level technical and research & development environment, including 1-2 years at a knowledge worker level.

OR

• Senior Certificate (NQF 4) AND relevant IT qualifications or certifications, such as Microsoft MCSA/MCSE/MCSD. 2-3 years of experience in a similar environment, plus additional requirements in minimum functional requirements where applicable.
• Microsoft products (e.g., Microsoft SharePoint, Microsoft Intune, Microsoft SCCM, Microsoft Teams Rooms or other end-user device related Microsoft Certifications).

ALTERNATIVE

• Senior Certificate (NQF 4) AND 5 years of experience in Microsoft MCSA/MCSE certification, including 1-2 years at a knowledge worker level.

Minimum Functional Requirements

• Familiarity with IT hardware, SCCM, Intune, endpoint management, and print fleet management.

Job Outputs

Process

• Assist in ensuring a stable performance environment for business processing systems.
• Configure, debug, and support multiple infrastructure platforms.
• Install, configure, test, and maintain operating systems, software, and system management tools.
• Maintain hardware and software at regional data centres, respond to alerts, monitor dashboards, and conduct periodic system reviews.
• Maintain and support technical infrastructure, hardware, and system software components.
• Perform high-level root-cause analysis for service interruptions in all environments.
• Perform installation, maintenance, and support of system software/hardware and provide user support.
• Responsible for maintenance and support of technical infrastructure, hardware, and system software, mainly in non-production environments but also in production.
• Conduct hardware, firmware, operating system, and application server software updates and fixes.
• Deploy new applications and enhancements to existing applications, software, and operating systems in all environments.
• Ensure a stable performance environment for business processing systems.
• Manage, coordinate, configure, program, and install single system hardware and software architectures and related services within the enterprise.
• Participate in IT projects to improve or upgrade system infrastructure, following change management procedures.
• Accumulate information and provide reports with recommendations in your area of specialization.
• Apply practical knowledge to identify trends and potential risks.
• Communicate situational interpretations and judgments on work outputs and queries.
• Apply policies, practices, standards, procedures, and legislation correctly.
• Plan and schedule activities to improve quality and service delivery.
• Execute process and procedural changes, implement them, and provide guidelines and support.
• Provide specialist input to investigate opportunities for operational, process, product, and risk optimization.
• Use practical knowledge and judgment to make decisions.

Governance

• Comply with governance and compliance procedures and processes, and identify and escalate risks continuously.

People

• Develop and maintain productive working relationships with peers and team members to achieve objectives.

Finance

• Adhere to policies, standards, legislation, and procedures to prevent resource wastage, unauthorized expenditure, and report violations.

Client

• Contribute to a culture of service excellence that builds positive relationships and allows for feedback.
• Ensure client satisfaction through consistent, seamless, quick, and error-free service delivery.

Behavioural Competencies

• Accountability
• Attention to Detail
• Adaptability
• Building Sustainability
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust

Technical Competencies

• Computer Literacy
• Functional Policies and Procedures
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Deadline: 3rd February 2026