Assistant Store Manager – Clicks Stoneridge Jobs

Clicks Group

Clicks Group is a retail-led healthcare company listed on the JSE Limited since 1996. It operates leading retail brands like Clicks, GNC, The Body Shop, and Claire’s, with over 840 stores across southern Africa. Clicks Group leads the healthcare market as the largest retail pharmacy chain, with more than 620 in-store pharmacies.

Introduction

Are you passionate about retail and excellent service? Do you feel confident in driving sales and building customer loyalty to give the brand a competitive edge? We have an exciting opportunity for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Description

Job Purpose:

To assist the Store Manager in running the store smoothly and delivering top service. This includes driving sales, building customer loyalty, meeting sales, profit, and compliance goals, and creating a strong position for the brand.

Job Objectives:

• Help achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and great customer service across the team.
• Manage daily store operations efficiently, including expenses, stock control, reducing losses, housekeeping, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand.
• Support the Store Manager in motivating staff, helping them reach targets, and managing the team when the manager is away.
• Assist in creating daily work schedules that follow company labour policies and ensure all departments are properly staffed.
• Carry out customer service plans that create positive experiences, build loyalty, and meet club card sign-up targets.
• Handle all administrative tasks well, such as submitting weekly time and attendance records and employee files to HR.
• Promote the brand as the top choice for health and beauty by living the company’s values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (at least 50% in Maths and English)
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• Desirable: Degree in Retail or Business Management
• At least 1 year in an assistant store manager role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss, financial ratios, etc.)

Job Knowledge and Skills:

• Understanding of financial management basics
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering excellent customer service
• Awareness of labour laws and industrial relations
• People management skills
• Competency-based interviewing knowledge
• Good numeracy skills
• Driven by results and targets
• Strong planning and organizing abilities
• Problem-solving skills
• Customer-focused mindset
• Clear communication skills
• Computer literacy

Essential Competencies:

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressure and setbacks