Shop Assistant / Cashier -X4 Clicks Centurion Jobs

Introduction

To deliver service excellence through efficient customer service, point-of-sale (POS) activities, and merchandising in store that creates a positive customer experience.

Job Description

Job Objectives:

• Efficiently handle all point-of-sale operational activities in a timely manner.
• Maintain high accuracy when scanning items and processing payments, including clubcard rewards.
• Handle cash safely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet participation targets.
• Inform customers about promotions to boost sales and help them “feel good and pay less.”
• Provide superior customer service by acting as a brand ambassador, staying visible, and offering friendly, professional support.
• Execute and maintain merchandising and housekeeping duties according to store and visual standards.
• Support the group’s vision to be the customer’s first choice for health and beauty retail by living the company values.
• Stay updated on products, ranges, promotions, and events to give accurate information to customers.

Knowledge Required

• Basic math calculations
• Retail or FMCG background, including merchandising and promotions
• Understanding of stock management procedures
• Knowledge of customer service best practices

Skills Required

• Planning and organizing
• Problem-solving
• Strong customer focus
• Good communication
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations

Education:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level