Frontshop Assistant – Lenz Quarter Jobs

Job Description

The Dis-Chem Pharmacy at Lenz Quarter is seeking a Frontshop Assistant to maintain proper merchandising in line with company policies and procedures. This role ensures effective stock management and customer service.

Essential Qualifications

• Grade 12 / Matric
• 0 – 6 months of retail work experience

Advantageous Qualifications

• 1 year of work experience in retail

Key Responsibilities

• Restock merchandise as needed to maximize sales.
• Store and pack delivered stock or items from the storeroom in the correct locations immediately.
• Monitor shelf stock to ensure it is not past its sell-by date and follow the first-in, first-out (FIFO) principle.
• Keep full product ranges on shelves at all times.
• Rotate stock regularly and follow company stock control procedures.
• Keep the storeroom organized, neat, and tidy.
• Report low stock, out-of-stock items, damaged stock, and expired stock to management.
• Rotate stock on a first-in, first-out basis continuously.
• Assist with cycle counts and general stocktaking.
• Flatten boxes after unpacking stock and take them to the designated area for security check.
• Identify and report damaged or expired stock to management right away.
• Uphold company merchandising policies and procedures.
• Follow store operating standards, layouts, and merchandising guidelines.
• Keep front shop shelves and products neatly presented and visible.
• Ensure labels and pricing are accurate at all times.
• Report price discrepancies to management.
• Stay informed about new products and maintain current product knowledge.
• Manage restocking of merchandise and supplies to support sales.
• Build, face, stock, and maintain merchandising displays according to procedures.
• Keep the store and displays in good condition daily, and manage your assigned stock in the storeroom and on the shop floor.
• Help with loading and off-loading stock when required.
• Clearly mark items without barcodes.
• Be ready to assist with backroom tasks as needed.
• Handle all merchandise carefully to avoid losses.
• Offer friendly, helpful, and courteous assistance and advice to customers.
• Follow up on all customer queries about out-of-stock items.
• Resolve customer stock queries promptly.
• Wear the correct uniform and name badge at all times.
• Help train new and existing team members.
• Report any bad or suspicious behavior from staff or customers to management.
• Maintain housekeeping standards and keep your workstation clean and tidy.
• Follow company policies and standard operating procedures.
• Adhere to health and safety rules and regulations.
• Comply with company uniform and personal appearance guidelines.

Competencies

Essential

• Trustworthy and honest with strong client service skills.
• Good interpersonal relations, awareness, thoroughness, organization, and sensitivity to company needs.
• Cooperative and customer-oriented.
• Provide regular feedback to store manager and field service advisors.
• Effective interaction with management and customers.
• Strong time management, self-discipline, and professional appearance. Lead by example.
• Creative thinking, ethics, even temperament, initiative, personal credibility, results-oriented, accountable, attention to detail, workmanship, learning ability, need to achieve, integrity, insight, energy, focus on quality, and professional conduct.
• Target and deadline driven.
• Proficient in English: reading, writing, speaking, and understanding. Strong writing skills, oral communication, listening, and document use.

Advantageous

• Knowledge of merchandising standards and the FMCG industry.
• Experience working with planograms and category knowledge.
• Second additional language.

Special Conditions of Employment

• Driver’s license or reliable transport.
• South African citizen or valid work permit.
• Clear credit and criminal records.

Remuneration and Benefits

• Market-related salary.

Closing Date: 28 January 2026