Shop Assistant / Cashier -2x Clicks Atlasville Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly, process payments, and apply clubcard rewards with precision.
• Handle cash securely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Provide outstanding customer service by being approachable, friendly, and professional as a brand representative.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty by embracing our values.
• Stay informed about products, ranges, promotions, and events to give accurate advice to customers.

Knowledge Required:

• Basic math skills for calculations.
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions.
• Knowledge of stock management processes.
• Principles of excellent customer service.

Skills Required:

• Planning and organizing abilities.
• Problem-solving skills.
• Strong focus on customer needs.
• Clear communication skills.
• Basic computer skills.
• Numeracy for handling transactions.

Competencies:

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing effectively.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Required: Grade 12 certificate.
• Preferred: At least 50% in Maths and English at Grade 12 level.