Assistant Store Manager – Clicks Daveyton Mall Jobs

Introduction

Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. You will report to the Store Manager.

Job Purpose

To assist the Store Manager in running the store efficiently and delivering top service. Focus on driving sales and customer loyalty to meet sales, profit, and compliance goals, creating an advantage for the brand.

Job Objectives

• Achieve the store’s financial goals by boosting sales through promotions, cross-selling, up-selling, and great customer service across the team.
• Handle all store operations smoothly, including expenses, stock control, loss prevention, housekeeping, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand.
• Help the Store Manager motivate and guide staff to hit targets and manage the team when the manager is away.
• Assist in creating daily work schedules following company labor policies to keep all departments fully staffed.
• Run customer service programs that create positive experiences, build loyalty, and meet club card targets.
• Manage administrative tasks efficiently, such as submitting weekly time and attendance records to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience

• Essential: Grade 12 (at least 50% in Maths and English)
• Essential for external applicants: Relevant Retail or Business Management qualification
• Desirable: Degree in Retail or Business Management
• At least 1 year in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss, financial ratios)

Job Knowledge and Skills

• Understanding of financial management basics
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering excellent customer service
• Awareness of labor laws and industrial relations
• People management skills
• Competency-based interviewing knowledge
• Good numeracy skills
• Driven by results and targets
• Strong planning and organizing abilities
• Problem-solving skills
• Customer-focused mindset
• Clear communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through Clicks Group’s career portal.

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