Shop Assistant / Cashier X2- Clicks Greenstone Jobs

Introduction

To deliver excellent service through efficient customer support, point-of-sale operations, and in-store merchandising that creates a positive experience for customers.

Job Description

Job Objectives:

• Efficiently handle all point-of-sale operations in a timely manner.
• Maintain accuracy when scanning items and processing payments, including clubcard rewards.
• Handle cash safely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them feel good while paying less.
• Provide top customer service by acting as a brand representative, staying visible, and offering friendly, professional support.
• Carry out merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty retail by following its values.
• Stay informed about products, ranges, promotions, and events to give customers accurate information.

Knowledge:

• Basic math calculations
• Retail or FMCG background, including merchandising and promotions
• Understanding of stock management
• Knowledge of excellent customer service

Skills:

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Computer skills
• Numeracy

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations

Education:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level