Internship: Service Consultant

Internship: Service Consultant

Imagine a world where people live healthier, more enhanced, and protected lives. A world where each organization is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial, and life planning, Discovery works tirelessly to achieve this vision.

• Job Type: Full Time
• Qualification: Bachelors, Matric
• Experience: 2 years
• Location: Gauteng
• Job Field: Customer Care, Internships / Volunteering

Key Purpose

We are looking for Service Consultants who are client-focused with a passion for customer service. They should embrace our core purpose and values in every interaction.

Areas of Responsibility

• Handle multiple phone queries from investors, brokers, and franchises.
• Resolve queries completely.
• Focus on client satisfaction and retention.
• Log all interactions accurately.
• Meet product and soft skills knowledge targets.
• Follow risk and compliance rules.
• Update callers on request progress.
• Provide service according to Discovery standards.
• Manage administrative tasks, including detailed records of queries and correspondence.
• Keep accurate records and give quality feedback to your manager.
• Direct queries to the right departments or teams for resolution.
• Use all Discovery systems for calls, queries, and correspondence.

Personal Attributes and Skills

• Work well with people in a team.
• Respect others’ views and contributions.
• Show empathy.
• Listen well.
• Be supportive, caring, and interested.
• Consult with others and share information and expertise.
• Speak fluently.
• Express opinions, information, and key points clearly.
• Respond quickly to callers’ needs and feedback.
• Deliver results and exceed customer expectations.
• Focus on customer needs and satisfaction.
• Set high standards for quality and quantity.
• Monitor and maintain quality and productivity.
• Work in a systematic, methodical, and organized way.
• Achieve objectives and goals consistently.
• Adapt to change.
• Be patient and objective.
• Accept new ideas and change.
• Adjust interpersonal style to situations.
• Show interest in new experiences.
• Learn new tasks quickly and remember information.
• Understand new information right away.
• Gather full information for decisions.
• Stay positive.
• Focus well under pressure.
• Control emotions in tough situations.
• Be open to feedback and learn from it.
• Balance work and personal life.
• Have excellent verbal and communication skills.
• Be self-motivated and proactive.
• Prioritize work under pressure and meet deadlines.
• Act professionally at all times.
• Be a team player.
• Be resilient.
• Be service-oriented and client-focused.
• Be results-driven.

Education and Experience

• Matric.
• At least 2 years of call center experience.
• At least 1 year in the financial services industry.
• Experience in a LISP is an advantage.
• A related BComm degree is an advantage.
• Computer literacy: Proficient in MS Office (essential).
• Basic mathematical skills.
• Knowledge of brokers is an advantage.

Method of Application

Interested and qualified candidates should apply through the company’s career portal.

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