Communication Practitioner Jobs

Job Purpose

To provide expertise, advice, and support in developing operational plans and service delivery processes. This includes producing communication products, integrating communication units through alignment and research, and offering expert advice on communication objectives to meet business goals and improve service delivery.

Education and Experience

Minimum Qualification and Experience Required

• A relevant Bachelor’s Degree or Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management, or Communication, plus 5-7 years of experience in marketing, communication, public relations, or brand management. At least 2-3 years should be at a skilled technical level.

Alternative

• Senior Certificate (NQF 4) plus 10 years of experience in marketing, communication, public relations, or brand management. At least 2-3 years should be at a skilled technical level.

Minimum Functional Requirements

• Functional or technical experience in communication.

Job Outputs

Process

• Identify and resolve queries and problems promptly, using discretion based on guidelines, and escalate unresolved issues.
• Conduct research on media and tax content issues.
• Develop and implement operational plans for communication campaigns.
• Use practical knowledge and judgment to make decisions.
• Produce, layout, and design the digital bi-weekly newsletter.
• Provide integrated, solution-driven services to the division using the latest digital tools.
• Draft communication materials to meet predefined standards.
• Monitor and address violations of procedures and standards for organizational corporate identity.
• Gather information to review work progress, support reporting, decision-making, and identify improvements.
• Apply knowledge of methods, systems, and procedures to spot trends and risks.
• Communicate interpretations and judgments on work outputs and queries in your area of expertise.
• Follow policies, practices, standards, procedures, and legislation in delivering work.
• Draw on knowledge and experience to solve emerging problems by diagnosing symptoms and causes.
• Initiate and implement process changes, providing guidelines and support for new requirements.
• Plan improvements and initiatives to meet operational strategy and objectives.
• Investigate opportunities for optimizing processes, products, and risks.
• Build and maintain productive relationships with peers and SARS colleagues to achieve objectives.
• Check the quality of creative and production materials from external suppliers.
• Facilitate brainstorming sessions between production and client service units.
• Act as the central contact point for the Communication and Marketing Division.

Governance

• Ensure completed work follows relevant policies, procedures, governance, and legislative requirements, and report any deviations.
• Contribute to developing governance, compliance, integrity, and ethics processes in your area.
• Implement an integrated workflow process for the Communication and Marketing Division.

People

• Develop and maintain productive relationships with peers and team members to achieve objectives.
• Seek, integrate, and share new knowledge from learning opportunities in your role.
• Provide integrated, solution-driven services to the division using the latest digital innovations.

Finance

• Follow organizational policies and procedures to ensure cost-effectiveness and reduce financial costs.
• Report on external suppliers’ expenditure and liaise with Finance and Procurement.
• Administer contracts for external suppliers.

Client

• Contribute to a culture of service excellence that builds positive relationships and allows for feedback.
• Provide authoritative expertise and advice to internal and external stakeholders.
• Produce, layout, and design the digital bi-weekly newsletter.
• Develop new client service solutions considering artificial intelligence.

Behavioural Competencies

• Accountability: Take responsibility for actions, products, decisions, and policies in your role.
• Analytical Thinking: Break down situations or problems step by step to understand them.
• Attention to Detail: Consider all relevant details to complete tasks to required standards.
• Commitment to Continuous Learning: Focus on ongoing development needs.
• Communicating with Impact: Communicate clearly in writing and verbally to ensure understanding.
• Conceptual Ability: Identify patterns and key issues in complex situations.
• Creativity: Analyze problems, make decisions, and think innovatively.
• Expertise in Context: Have a strong understanding of the business.
• Fairness and Transparency: Promote diverse and inclusive workplaces with transparent decisions.
• Honesty and Integrity: Be truthful, sincere, and guided by values to do the right thing.
• Initiative: Identify problems or opportunities and take action.
• Organisational Awareness: Know the organization’s policies, procedures, services, and operations.
• Problem Solving: Systematically identify, analyze, and resolve problems for optimal solutions.
• Respect: Be considerate of self and others.
• Trust: Have firm belief in reliability and truth.

Technical Competencies

• Business Knowledge: Use high-level knowledge of business areas, functions, and products.
• Business Writing Skills: Communicate ideas and data in writing using proper structure in a business setting.
• Corporate Communications Strategy: Plan, implement, and review communications to support organizational strategy, vision, values, and brand.
• Data Collection and Analysis: Determine trends from data to aid decision-making at SARS.
• Efficiency Improvement: Improve operational efficiencies by reviewing processes and recommending enhancements.
• Functional Policies and Procedures: Know and apply functional policies and procedures consistently at SARS.
• Quality Orientation: Maintain high standards of quality in work and reporting.
• Research: Conduct research, analyze trends, and produce information for business decisions.
• Written Communication: Express ideas clearly in writing to support professional communication.