Shop Assistant Cashier – x3 Clicks Nkomazi Jobs

Introduction

• Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? We have an exciting opportunity for an Assistant Store Manager. The role reports to the Store Manager.

Job Description

Job Purpose:

• Support the Store Manager in running the store efficiently and delivering top service. Drive sales and build customer loyalty to meet sales, profit, and compliance goals, creating a strong position for the brand.

Job Objectives:

• Help achieve the store’s financial goals by boosting sales through promotions, cross-selling, up-selling, and great customer service across the team.
• Handle all store operations smoothly, including expenses, stock control, loss prevention, cleaning, and paperwork.
• Set up in-store displays to meet visual standards and keep the store looking sharp to match the brand image.
• Support the Store Manager in motivating staff, helping them hit targets, and managing the team when the manager is away.
• Assist in creating daily work schedules that follow company labour policies and ensure all areas are properly staffed.
• Carry out customer service plans that create positive experiences, build loyalty, and reach club card sign-up targets.
• Manage administrative tasks efficiently, such as submitting weekly time records and employee files to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience:

• Grade 12 (at least 50% in Maths and English) is essential.
• A relevant Retail or Business Management qualification is essential for external applicants.
• A degree in Retail or Business Management is desirable.
• At least 1 year in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme.
• Experience in financial management, including budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills:

• Knowledge of financial management principles.
• Retail or FMCG background, including merchandising and promotions.
• Understanding of stock, cost, risk, and compliance procedures.
• Skills in delivering excellent customer service.
• Awareness of labour laws and industrial relations practices.
• People management skills.
• Competency-based interviewing knowledge.
• Good numeracy skills.
• Drive to meet results and targets.
• Planning and organising abilities.
• Problem-solving skills.
• Strong focus on customers.
• Clear communication skills.
• Basic computer skills.

Essential Competencies

• Following instructions and procedures.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Working well with people.
• Analysing information.
• Leading and supervising.
• Entrepreneurial and commercial thinking.
• Coping with pressures and setbacks.