Assistant Store Manager – Sharon’s Place Jobs

Introduction

Are you passionate about health and beauty products? Do you enjoy helping people look and feel good? Can you manage operations at the point of sale to provide excellent service? We have an exciting role at a Clicks store for a Service Advisor, reporting to the Store Manager.

Job Description

Job Purpose:

• Deliver excellent service at the point of sale by providing fast and efficient customer support and managing point-of-sale (POS) activities.

Job Objectives:

• Direct and control all operational activities at the point of sale quickly and efficiently.
• Manage stock and cash safely to reduce losses, and maintain high standards of housekeeping and administration.
• Train and motivate shop assistants and cashiers to perform their duties well and deliver great service.
• Ensure enough staff for shop assistants and cashiers, following work schedules, company policies, and labor laws.
• Resolve customer queries promptly and in line with company policies.
• Promote the Clicks clubcard to meet participation targets.
• Handle stock effectively by using security measures, cash controls, returns policies, and other tasks to minimize losses and improve security.
• Provide top customer service by being a brand ambassador, staying visible, and offering friendly, professional help.
• Support the company’s goal to be the top choice for health and beauty by living its values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Minimum Requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• 1 year of experience in a customer-facing role, supervising employees in a retail or FMCG store environment
• Experience in numeracy and stock management

Skills, Abilities, and Job-Related Knowledge:

• Understanding of financial management principles
• Retail or FMCG background, with knowledge of merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Knowledge of customer service best practices
• Knowledge of labor laws and industrial relations
• Knowledge of competency-based interviewing
• Driven by results and targets
• Strong managerial skills
• Planning and organizing skills
• Problem-solving skills
• Strong focus on customers
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following Instructions and Procedures
• Working with People
• Analysing
• Planning and Organising
• Coping with Pressures and Setbacks

Apply by: 17 December 2025

Method of Application

Interested and qualified candidates should apply through the company’s career portal.

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