Specialist: SAP Basis Jobs

Job Purpose

• Support clients with complex requirement analysis, systems configuration, implementation, and support for SAP modules. Use consulting skills, business knowledge, and SAP experience to integrate SAP technology into the client’s business for better results.
• Help maintain cost-effective and efficient production, quality assurance, alpha, and RTR environments. Support the organization’s goals through SAP Basis and core architecture platform technology installation, design, implementation, and support.

Education and Experience

Minimum Qualification and Experience Required

• Bachelor’s Degree / Advanced Diploma (NQF 7) in Information Technology and 5-7 years’ experience in an SAP Basis environment, including 2-3 years at a technically skilled level.

OR

• Senior Certificate (NQF 4) and relevant IT qualifications/certifications, plus 5-7 years’ experience in an SAP Basis environment with 2-3 years at a technically skilled level. Additional requirements may apply as specified in minimum functional requirements.

Alternative

• Senior Certificate (NQF 4) and 10 years’ experience in SAP Basis, including 2-3 years at a technically skilled level.

Minimum Functional Requirements

• At least 5 years’ experience in an SAP environment, ideally 2-3 years at SAP Basis specialist level.
• 5 years’ experience and knowledge of key integration points between SAP modules.
• Experience and knowledge of SAP Basis and integration points between SAP modules.
• Relevant SAP Basis training or certification.
• Relevant SAP Basis analysis and configuration experience.

Job Outputs

Process

• Gather information to review work progress, support reporting, decision-making, and identify improvement opportunities.
• Apply practical knowledge to methods, systems, and procedures to spot trends and risks.
• Communicate interpretations and judgments on work outputs and queries in your area of expertise.
• Follow policies, practices, standards, procedures, and legislation in all work.
• Use knowledge and experience to diagnose and solve emerging problems.
• Help implement new or revised policies and procedures.
• Plan improvements, initiatives, and services to meet operational strategy and objectives.
• Provide input on opportunities for optimizing operations, processes, products, and risks.
• Initiate, implement, and support process and procedural changes, including guidelines for new requirements.
• Handle complex tasks in implementing and supporting SAP modules to improve business functionality and performance while keeping customers satisfied.
• Perform complex assignments that may require new or improved procedures.
• Analyze requirements, configure enhancements, and test in SAP modules like Finance, Human Resources, Procurement, Revenue Management, Governance, Application Lifecycle Management, and cloud solutions.
• Review current business processes and recommend or develop solutions to meet client needs.
• Support SAP application implementations with technical expertise, presentations, and advice on SAP products.
• Conduct in-depth analysis of business processes and recommend or configure solutions based on best practices.
• Act as a liaison for troubleshooting: investigate, analyze, and solve SAP-related problems, and map client requirements to develop modifications.
• Resolve incidents for severity 2 and 3 issues and assist with business escalations.
• Maintain knowledge of the organization and follow all standards.
• Communicate policies and procedures to stakeholders and employees.
• Test new and existing software for production environment acceptance.

Governance

• Implement and contribute to governance, compliance, integrity, and ethics processes in your area of specialization.

People

• Build and maintain productive relationships with peers and team members to achieve objectives.
• Seek, integrate, and share new knowledge from learning opportunities in your role.

Client

• Promote a culture of service excellence to build positive relationships and enable feedback.
• Provide expert services, advice, and support to internal and external stakeholders.
• Implement improvements and faster turnaround times in line with service level agreements.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Adaptability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical Competencies

• Computer Literacy
• Functional Policies and Procedures
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Administrative Support
• Business IT Systems
• Solves Problems and Applies a Range of IT Systems Skills
• SARS Systems Products
• Effective Business Communication