Assistant General Manager Jobs

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  • Full Time
  • Cape Town, South Africa

Virgin Active South Africa

Virgin Active was founded in 1999. We operate 45 health clubs in the UK with 8,500 employees, and nearly 250 clubs worldwide. We are one of the fastest-growing businesses in the Virgin Group. We are known for our excellent customer service and helping members reach their personal best. Everyone is welcome at Virgin Active, whether young or old, fit or unfit.

Assistant General Manager

  • Job Type Full Time
  • Qualification Matric
  • Experience Previous managerial experience required
  • Location Western Cape
  • City Cape Town
  • Job Field Sales / Marketing / Retail / Business Development

Your Purpose

  • To inspire people to live active lives.
  • This role handles all aspects of the club’s operational and financial performance, including income statements, sales retention, brand standards, and people management.

Your Duties and Responsibilities

Financial Management

  • Ensure the club runs as a profitable business.
  • Control income and expenses to meet the budget.
  • Follow company standards to reduce risks, such as salary requirements and audit reports.

Facility Management

  • Manage operations, health, and safety. Ensure procedures meet standards.

People Management

  • Handle recruitment, development, and training of staff.
  • Communicate information effectively to all club staff.
  • Implement and enforce required policies, procedures, and systems.

Customer Experience

  • Build and maintain a strong focus on members.
  • Resolve member queries and complaints according to company policy.
  • Deliver excellent customer service that meets brand standards.

Competitor Analysis

  • Know how to address risks from competitors.
  • Regularly analyze the competitor landscape.
  • Inform senior management of any potential risks.

Minimum Requirements

We need you to have:

  • Matric or equivalent NQF level 4.
  • Previous experience as a Club General Manager with a strong track record and leadership skills, or as the second-in-command to a Club General Manager.
  • Completion of the internal Learn to Fly program.
  • Strong financial skills and good business sense.
  • A business owner mindset.
  • Solid knowledge of the market and competitors.
  • Ability to handle multiple priorities.
  • Good customer relations and interpersonal skills.
  • Understanding of HR procedures, including recruitment, development, relations, performance management, and coaching.
  • Proven success in a changing and high-pressure environment.

We would like you to have:

  • Adaptability to a fast-paced, changing environment.
  • Curiosity and willingness to learn and grow.
  • A winning mentality and drive to go above and beyond.
  • Motivation to achieve success.
  • Commitment to improving people’s lives.
  • A growth mindset.
  • Ability to work independently.
  • Trustworthiness and a focus on doing the right thing.
  • Drive to create special moments for members.
  • Ability to make decisions and take responsibility.
  • Action-oriented approach.

We would love you to have:

  • Knowledge of wellness beyond health clubs.
  • Ability to make quick and bold decisions.
  • Agility in your work.
  • Strong collaboration skills.
  • High emotional intelligence and interpersonal skills.

Method of Application

Interested and qualified candidates should apply through the company’s careers portal.

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