Beauty Assistant – Clicks Moratiwa Crossing Jobs

Introduction

The role focuses on delivering excellent service by providing professional advice on beauty and skincare products, offering beauty demonstrations, promoting and managing merchandise effectively, and maintaining general housekeeping. This builds customer loyalty and boosts sales.

Job Description

Key Objectives:

• Consult with customers on beauty needs, answer questions about products, and provide demonstrations to help them choose the best products and services.
• Drive sales in the beauty department by promoting offers, cross-selling, and up-selling to meet monthly targets.
• Monitor sales, evaluate product performance, and suggest improvements to enhance offerings and increase sales.
• Stay updated on all beauty products, ranges, trends, promotions, and events to give accurate information to customers.
• Handle operational tasks in the beauty department efficiently, including stock management, reducing shrinkage, and keeping high standards of housekeeping and administration.
• Ensure visual merchandising, in-store presentation, and promotional standards in the beauty department are always met.
• Provide superior customer service by acting as a brand ambassador, being approachable, and offering friendly, professional support.
• Promote the Clicks club card and sign up new members to reach participation targets.
• Boost profitability and customer loyalty by promoting private label and exclusive products.
• Support the company’s vision to be the top choice for health and beauty retail by living its values.

Knowledge Required

• Understanding and use of selling principles.
• Retail or FMCG background, including merchandising and promotions.
• Knowledge of stock management procedures.
• Skills in delivering excellent customer service.
• Knowledge of beauty and skincare products suited to different skin types and needs.

Skills Required

• Driven by results and targets.
• Strong focus on customers.
• Good communication skills.
• Strong interpersonal skills.
• Engaging and confident demeanor.

Competencies

Essential:

• Persuading and influencing others.
• Building relationships and networking.

Desirable:

• Commercial thinking.
• Following instructions and procedures.
• Planning and organizing.
• Delivering results and meeting customer expectations.
• Coping with pressures and setbacks.

Minimum Requirements

Experience:

• Minimum 2 years in beauty or skincare.
• Experience in sales, marketing, retail, or FMCG environments.

Education:

• Grade 12 (Matric).
• Relevant beauty or skincare qualification (for external applicants).

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.