Shop Assistant / Cashier – 2x Kempton Gate Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and in-store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Handle all point-of-sale tasks quickly and accurately.
• Scan items correctly, process payments, and apply club card rewards with precision.
• Manage cash securely at all times.
• Promote the Clicks club card actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Provide outstanding customer service by representing the brand positively and offering friendly, professional help.
• Perform merchandising and housekeeping tasks to maintain store and visual standards.
• Support the company’s goal to be the top choice for health and beauty shopping by upholding our values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Knowledge Required

• Basic math skills.
• Background in retail or FMCG, including merchandising and promotions.
• Understanding of stock management.
• Knowledge of excellent customer service.

Skills Required

• Planning and organizing.
• Problem-solving.
• Strong focus on customers.
• Good communication.
• Computer literacy.
• Numeracy skills.

Competencies

Essential:

• Relating and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working with people.
• Persuading and influencing.
• Planning and organizing.
• Coping with pressures and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG operations.

Education:

• Required: Grade 12.
• Preferred: At least 50% in Maths and English at Grade 12 level.