Shop Assistant / Cashier – 1x Mall @ Lebo Jobs

Introduction

This role focuses on providing excellent service through efficient customer support, point-of-sale operations, and in-store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly and process payments, including clubcard rewards, with high accuracy.
• Handle cash securely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Offer friendly, professional service as a brand representative to ensure top customer care.
• Manage merchandising and store upkeep to meet company standards.
• Support our goal to be the top choice for health and beauty by upholding company values.
• Stay informed about products, promotions, and events to give customers accurate advice.

Knowledge Required:

• Basic math skills
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions
• Knowledge of stock management
• Customer service best practices

Skills Required:

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Basic computer skills
• Numeracy

Competencies:

Essential:

• Building relationships and networking
• Following instructions and procedures
• Delivering results and meeting customer needs

Desirable:

• Working well with people
• Persuading and influencing others
• Planning and organizing
• Handling pressure and setbacks

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG operations

Education:

• Required: Grade 12 (Matric)
• Preferred: At least 50% in Maths and English at Grade 12 level