Customer Relations Officer: Pre Service Delivery (Athlone), Ref No. WCMD 116/2025 Jobs

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  • Full Time
  • Cape Town, South Africa

Western Cape Government

The Western Cape Government creates laws and provides services to the people of the Western Cape. We work closely with the national government and municipalities to ensure citizens have access to the services, facilities, and information they need. We are committed to delivering an open opportunity society.

Customer Relations Officer: Pre Service Delivery (Athlone), Ref No. WCMD 116/2025

  • Job Type: Full Time
  • Qualification: Bachelors, National Certificate
  • Experience: 1 year
  • Location: Western Cape
  • Job Field: Administration / Secretarial

Job Purpose

The Western Cape Mobility Department has an opportunity for a qualified individual to provide customer relations support to the Pre Service Division. The role requires working under pressure, flexibility with irregular hours, and meeting tight deadlines.

Minimum Requirements

  • An appropriate 3-year National Diploma or B-Degree (or higher qualification).
  • At least 1 year of administrative support experience in Pre Service Delivery or Operating License Administration.

Recommendation

None.

Key Performance Areas

  • Handle enquiries and provide customer relations management.
  • Manage business processes.
  • Offer administrative support services.

Competencies

Knowledge of:

  • National Land Transport Act (Act No. 5 of 2009).
  • Processing applications for operating licenses.
  • Functions, activities, processes, and procedures of a Walk-In Centre.
  • Financial management, monitoring, and reporting procedures of the Directorate.
  • General office administration and database management.
  • General support systems.
  • Information and record management/administration.
  • Administrative procedures and processes.
  • Computer-based information systems.

Skills Needed

  • Numeracy and literacy.
  • Computer literacy.
  • Written and verbal communication.
  • Project management.
  • Accounting, finance, and audit.
  • Economic, financial, and statistical analysis.
  • Legal administration.
  • Reporting.
  • Problem-solving.
  • Planning and organising.
  • Research.
  • Ability to work under pressure.
  • Willingness to work irregular hours and meet tight deadlines.

Remuneration

R 325 101 – R 382 959 per annum (Salary level 7).

Method of Application

Interested and qualified candidates should apply through the Western Cape Government recruitment portal.

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