Client Service Officer Jobs

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  • Full Time
  • Randburg, South Africa

The Department of Employment and Labour

The Department of Employment and Labour plays a key role in reducing unemployment, poverty, and inequality. We develop policies and programmes in partnership with social groups to achieve these goals:

  • Improving economic efficiency and productivity
  • Creating employment opportunities
  • Promoting sound labour relations
  • Eliminating inequality and discrimination

Client Service Officer

  • Job Type: Full Time
  • Qualification: Matric
  • Experience: Not specified
  • Location: Gauteng
  • City: Randburg
  • Job Field: Human Resources / HR

Requirements

You need a Matriculation/Grade 12/Senior Certificate.

Knowledge Required

  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Finance Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Treasury Regulations
  • Batho Pele Principles
  • Department of Labour and UIF Policies and Procedures
  • UIF’s Vision, Mission, and Values
  • Customer Care Principles
  • Departmental Policies, Procedures, and Guidelines

Skills Required

  • Interviewing
  • Communication (verbal and written)
  • Computer Literacy
  • Listening
  • Interpretation (ability to interpret UI Act and Contributions Act)
  • Conflict Management
  • Time Management
  • Customer Relations
  • Analytical
  • Interpersonal
  • Telephone Etiquette
  • On-the-job Training (operational systems)

Duties

  • Provide screening services
  • Process applications for UIF benefits
  • Register payment continuation forms
  • Provide administrative functions

Application Method

Interested and qualified candidates should apply through the official Department of Employment and Labour website.

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