Frontshop Assistant – Northlands Jobs

Job Overview

Dis-Chem Northlands is looking for a Frontshop Assistant to maintain high merchandising standards and provide excellent customer service at the point of sale, following company policies and procedures.

Requirements

Essential:

• Grade 12 / Matric
• 0 – 6 months retail work experience

Advantageous:

• 1 year work experience in retail

Key Responsibilities

• Restock merchandise as needed to ensure maximum sales.
• Store and pack delivered stock or stock from the storeroom in the correct places right away.
• Keep shelf stock fresh by checking sell-by dates and following the first-in, first-out (FIFO) principle.
• Ensure full product ranges are always available on shelves.
• Rotate stock regularly and follow company stock control procedures.
• Keep the storeroom organized, neat, and tidy.
• Report low stock, out-of-stock items, damaged stock, and expired stock to management.
• Assist with cycle counts and general stocktaking.
• Flatten boxes after unpacking and take them to the designated area for security check.
• Identify and report damaged or expired stock to management immediately.
• Uphold company merchandising policies and procedures.
• Follow store operating standards, layouts, and merchandising plans.
• Keep front shop shelves and products neatly presented and visible.
• Ensure labels and pricing are correct at all times; report any discrepancies to management.
• Stay informed about new products and maintain current product knowledge.
• Build, face up, stock, and maintain merchandising displays according to procedures.
• Keep the store and displays clean and tidy, and manage your assigned stock in the storeroom and on the shop floor.
• Help with loading and off-loading stock when required.
• Clearly mark items without barcodes.
• Assist with back shopping as needed.
• Handle all merchandise carefully to avoid losses.
• Provide friendly, helpful, and courteous assistance and advice to customers.
• Follow up on all out-of-stock customer queries.
• Resolve customer stock queries promptly.
• Wear the correct uniform and name badge at all times.
• Help train new and existing team members.
• Report any bad or suspicious behavior from staff or customers to management.
• Maintain housekeeping standards and keep your workstation clean and tidy.
• Follow all company policies, standard operating procedures, health and safety rules, and uniform guidelines.

Competencies

Essential:

• Trustworthy and honest with strong customer service skills.
• Good interpersonal relations, awareness, thoroughness, organization, cooperation, and customer orientation.
• Provide constant feedback to store manager and field service advisors.
• Interact well with management and customers.
• Strong time management, self-discipline, and professional appearance; lead by example.
• Creative thinking, ethics, even temperament, initiative, personal credibility, results-oriented, accountable, attention to detail, workmanship, learning ability, need to achieve, integrity, insight, energy, focus on quality, and professional conduct.
• Target and deadline driven.
• Proficient in English: reading, writing, speaking, and understanding; good writing skills, oral communication, listening, and document use.

Advantageous:

• Knowledge of merchandising standards, FMCG industry, working with planograms, and category knowledge.
• Second additional language.

Special Conditions of Employment

• Valid driver’s license or reliable transport.
• South African citizen or valid work permit.
• Clear credit and criminal records.

Remuneration and Benefits

• Market-related salary.

Closing Date: 02 December 2025

How to Apply

Interested and qualified candidates should apply through Dis-Chem Pharmacies’ official application portal.