Nedbank Vacancies – November 2025

Nedbank Group is a leading financial services provider in South Africa, offering a wide range of banking, insurance, and investment solutions. We are currently seeking talented professionals to join our team across multiple divisions. Below are our latest job opportunities:

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Regional Manager: Sales & Services – Card Acquisitions

Job Purpose

To deliver exceptional sales team results through effective team enablement, ensuring full alignment with Nedbank’s strategic focus areas and business objectives.

Job Responsibilities

• Build and maintain strong relationships with all relevant stakeholders, identifying and meeting their needs through regular feedback and communication.
• Identify opportunities for collaboration across teams and departments to enhance business performance.
• Ensure effective resource capacity planning and clear accountability for all team members.
• Align team capacity to business needs and ensure all processes and procedures are consistently followed.
• Plan and monitor team development by tracking progress against performance goals.
• Engage with team members to identify additional training and development requirements.
• Keep stakeholders informed and updated on all relevant matters.
• Identify opportunities for continuous improvement within the sales function.
• Ensure transformational targets are met by participating in Nedbank culture-building initiatives, business strategy development, and corporate social investment activities.
• Stay current with industry developments and best practices to ensure personal and professional growth.
• Understand and embody Nedbank’s vision and values, leading by example at all times.
• Participate in developing and implementing action plans to address issues identified in culture surveys.
• Create a client-centric service culture through targeted interventions.
• Drive operational excellence and encourage knowledge sharing and innovation within the team.
• Manage budget costs within approved constraints and set appropriate sales targets for the team.
• Review sales targets against actual performance regularly to ensure profitability.
• Make recommendations for business improvements by analyzing non-performing areas.
• Meet financial targets through careful monitoring, tracking, and reviewing of team performance.
• Ensure quality sales standards are agreed upon and consistently delivered.
• Manage staff performance through formal performance agreements and provide clear direction.
• Mentor and coach staff to address identified performance gaps.
• Motivate staff by fostering a collaborative environment, sharing information, and encouraging participation in decision-making processes.
• Follow proper recruitment processes when hiring new talent.
• Maintain a high-performing team by identifying talent pools, conducting career conversations, applying talent grid principles, and developing retention programs.
• Manage the complete onboarding process for new employees.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant Bachelor’s Degree or Diploma in Business, Finance, or related field

Minimum Experience Level

• Minimum 3 years in a Sales Leadership role within the financial services industry

Technical and Professional Knowledge

• Business administration and management
• Client service management
• Employee training and development
• Financial accounting principles
• Governance, risk, and controls
• Organizational systems
• Project management principles
• Nedbank product knowledge
• Staff resource planning
• Management information and reporting principles, tools, and mechanisms

Behavioural Competencies

• Becoming a Business Advisor
• Building the Sales Team
• Building Trusting Relationships
• Coaching the Sales Team
• Driving for Results
• High-Impact Communication
• Making Sales Operations Decisions
• Motivating the Sales Team

Application: Click here to apply

Application Deadline: Open until filled

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Client Services Consultant – Nedgroup Investments

Job Purpose

Nedgroup Investments is an award-winning global investment business and a division of Nedbank Group Ltd. We partner with select fund managers to deliver consistent long-term outperformance for retail and institutional investors.

We are seeking a dynamic and well-spoken Client Service Consultant to join our team in Cape Town. The core purpose of this role is to build engagement, trust, and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.

Job Responsibilities

• Provide comprehensive client services to investors through various communication channels (phone, email, digital).
• Offer technical support for Collective Investment Schemes and retirement products.
• Adhere to daily schedules and work plans to ensure all targets are met.
• Follow Nedbank processes and values (honesty, integrity, accountability, respect, pushing beyond boundaries) in all client and internal interactions.
• Escalate unresolved queries to management by logging cases on the system.
• Achieve call answering targets: 90% of calls within 60 seconds as per Service Level Agreements.
• Generate monthly lead targets by proactively offering products to clients.
• Prevent financial losses by maintaining vigilance and ensuring all calls are logged correctly.
• Contribute to transformation goals by participating in Nedbank culture-building initiatives and staff surveys.
• Support corporate social responsibility initiatives aligned with business strategies.
• Identify and recommend process, system, and policy improvements while supporting implementation.
• Stay current with legislation and industry changes through newsletters, websites, and training sessions.
• Maintain compliance with risk standards by reading, understanding, and completing updated manuals.
• Embrace the Nedbank vision and demonstrate core values in all team and stakeholder interactions.
• Enhance personal capability through continuous learning, training courses, and career development planning.
• Ensure all learning activities are completed, experience is practiced, and certifications are maintained within specified timeframes.
• Maintain accurate information flow to stakeholders through proactive knowledge sharing with the team.
• Understand client queries thoroughly by reiterating key points raised by the client.
• Provide continuous feedback to management and back-office teams while keeping stakeholders updated.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma or National First Degree (NQF Level 7)

Minimum Experience Level

• Proven experience as a Client Services Consultant within the Asset Management industry
• Experience with Investments, Pension Funds, and Retirement Funds in an Asset Management business
• Solid technical understanding of Collective Investment Schemes and Retirement products

Technical and Professional Knowledge

• Customer service principles
• Product knowledge (investment products)
• Problem-solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, risk, and controls
• Forex product knowledge

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Application: Click here to apply

Application Deadline: Open until filled

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Policy Administrator

Job Purpose

To provide high-quality and accurate business administrative support services to internal and external stakeholders, enabling Nedbank to achieve its business goals efficiently.

Job Responsibilities

• Process stakeholder requests by capturing and administering them on relevant systems.
• Manage vendor invoice payments by accurately capturing and processing data.
• Perform reconciliations of supplier invoices and general ledger accounts by comparing supporting documents with Management Information Systems (MIS).
• Support revenue growth by driving submitted sales through to completion.
• Compile service catalogues by allocating costs per product.
• Ensure cost recovery for services rendered by maintaining and monitoring the transfer pricing system.
• Deliver value by using product MIS in vendor engagement meetings to negotiate cost reductions.
• Monitor departmental financial performance by analyzing actual-to-budget variances.
• Support efficient budget compilation by applying statistical growth information to financial expenditure requirements.
• Minimize financial and reputational risk by ensuring complete accuracy in all processing activities.
• Reduce operational costs by avoiding unnecessary expenditure.
• Provide feedback to stakeholders by generating and distributing relevant reports and MIS.
• Meet and exceed client expectations by responding to queries promptly and processing requests within Service Level Agreement (SLA) timeframes.
• Ensure task completion by monitoring and verifying process flow from start to finish.
• Verify and authenticate reports, data, and transactions by physically extracting, generating, and checking system reports.
• Validate client information on systems in accordance with Nedbank policies and FICA regulations.
• Prepare trustee meeting packs and month-end management reports.
• Maintain administration files and legal documents in secure electronic and physical repositories.
• Escalate anomalies such as missing cases or account mismatches to the Team Manager via email.
• Stay informed of legislative and industry changes through newsletters, websites, and training sessions.
• Embrace the Nedbank vision and demonstrate core values in daily interactions.
• Enhance personal capability through continuous learning and career development planning.
• Complete all learning activities, practice new skills, and maintain certifications within required timeframes.
• Ensure accurate information delivery through proactive knowledge sharing with team members.
• Participate in and support corporate social responsibility initiatives aligned with business strategies.
• Identify and recommend opportunities to enhance processes, systems, and policies while supporting implementation of improvements.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• RE5 Certification
• FAIS Qualification with minimum 120 credits (NQF Level 5)
• Certificate in Short-Term Insurance

Preferred Qualifications

• Higher Certificate in Short-Term Insurance (NQF Level 6)

Minimum Experience Level

1-2 years of experience as a Client Service Administrator within the Insurance environment, with a good understanding of Short-Term Insurance products.

Technical and Professional Knowledge

• Administrative procedures and systems
• Banking knowledge and procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product knowledge
• Relevant system knowledge
• Governance, risk, and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Application: Click here to apply

Application Deadline: Open until filled

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Dispute Resolution Technical Lead

Job Purpose

To provide senior representation for Nedbank Insurance by liaising with various ombudsman offices and regulatory bodies. The role involves proactively advising and acting on alternative dispute resolution practices, legal issues, and risk management for internal stakeholders.

Job Responsibilities

• Lodge and record all regulatory complaints on the CMS (Complaints Management System).
• Investigate and resolve complaints within agreed SLA timelines.
• Draft and communicate complaint responses to clients, intermediaries, Ombudsman, FSCA, attorneys, and other stakeholders.
• Build and maintain effective internal and external relationships through workshops, forums, and regulatory updates.
• Respond promptly to Ombudsman queries to avoid penalties and ensure recommendations are implemented.
• Conduct root cause analysis of complaints to identify and improve business processes and systems.
• Ensure compliance with the Complaints Framework and maintain effective queue management.
• Produce accurate reports and dashboards for internal stakeholders.
• Stay current with legislation and industry changes that impact the dispute resolution function.
• Support business strategy, transformation goals, and corporate responsibility initiatives.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Relevant tertiary qualification in Legal, Risk Management, or Business (NQF Level 6 or higher)

Preferred Qualification

• Admitted Attorney

Minimum Experience Level

• 3-5 years of experience in complaints management within the Short-Term Insurance Industry (non-negotiable)
• Strong understanding of regulatory frameworks (FSCA, Ombudsman processes, TCF principles)
• Experience in stakeholder engagement and drafting formal responses to regulatory bodies
• Familiarity with CMS systems and reporting tools

Skills and Competencies

• Excellent written and verbal communication skills
• Strong analytical and problem-solving ability
• Ability to work under pressure and meet strict deadlines
• High attention to detail and accuracy

Technical and Professional Knowledge

• Dispute resolution practices
• Management information and reporting principles, tools, and mechanisms
• Relevant legislative and regulatory knowledge
• Legal knowledge
• Client Service Management
• Communication Strategies
• Financial Accounting Principles
• Performance management
• Governance, risk, and controls
• Operations planning

Application: Click here to apply

Application Deadline: Open until filled

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Service Consultant

Job Purpose

To educate clients on the convenience, security, and functionality of digital and self-service solutions; process cash transactions and cash fulfillment (balancing and replenishment); and perform first-line device maintenance to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement

• Address concerns relating to queue flow or digital devices.
• Assist clients to download online applications and resolve login issues.
• Help clients purchase value-added services (pre-paid data and airtime) online or through self-service devices.
• Assist clients to obtain statements, cards, and other documentation from self-service zones.
• Build and maintain client relationships by providing regular updates on applications, queries, and requests.
• Discover client service and digital needs through careful listening and deliver appropriate financial solutions.
• Educate clients and potential clients on how to subscribe and service their accounts.
• Teach clients about self-service and digital functionality and features.
• Facilitate conversations to help clients complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement and referrals.
• Meet, greet, and direct clients while verifying documentation and clarifying their needs.
• Nurture strong, long-standing client relationships.
• Own client requests end-to-end and route for alternative intervention when unable to service directly.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations

• Accept and service cash transactions over the counter.
• Complete daily control checklists for teller, enquiries, and foreign functions.
• Balance and secure branch stock holdings (cards, etc.).
• Control the queuing process and prioritize clients with special needs.
• Destroy old stock (cards) identified by reports.
• Prepare inter-bank transfer documents for courier handover.
• Ensure ATM/ID availability through balancing, loading cash, and performing first-line device maintenance.
• Execute cash management, efficiency, and recycling strategies within the store.
• Load cash, balance devices, and replenish consumables.
• Minimize losses by declaring cash holding discrepancies immediately.
• Process client deposits, withdrawals, change requests, and transfers following procedures.
• Process forex requests following relevant procedures and policies.

Risk and Compliance

• Mitigate risk by controlling counter and drop-safe limits according to policy.
• Prevent fraud and losses by adhering to mandates and client authentication procedures.

Nedbank Goals

• Act in the client’s interest, inform clearly, deliver on promises, take accountability, and go the extra mile.
• Contribute to Nedbank’s success through service excellence, teamwork, and personal development while adhering to security and compliance policies.
• Develop, retain, and grow the business by delivering against individual and team goals.
• Improve digital adoption by increasing migration to self-service devices and online channels.

Essential Qualifications

• Diploma (NQF Level 6)

Preferred Qualification

• Higher Certificate in Banking Services (NQF Level 5) or equivalent

Minimum Experience Level

1-2 years of Retail/Banking Client Service experience, including cash handling, technology proficiency, and first-line problem resolution. Foreign exchange experience is advantageous.

Technical and Professional Knowledge

• Customer service principles
• Product knowledge
• Problem-solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, risk, and controls
• Forex product knowledge

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Application: Click here to apply

Application Deadline: Open until filled

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