Sales Assistant X 2 Jobs

Job Description

Birkenstock in Mall of North is looking for sales assistants to join their team.

Company Values:

• We commit to the wellbeing of our team.
• We work with a positive attitude.
• We believe in our team.

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following Birkenstock procedures.
• Understand your customer’s needs and use your knowledge to show how products meet those needs.
• Close the sale and add on extra items.
• Invite customers to return and become Birkenstock fans.
• Check your daily sales against your budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom each day.
• Minimize shrinkage by keeping the store organized, acknowledging customers, and following changing room policies.
• Ensure stock entries in the POS system are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging, pricing products, and recording in the POS system.
• Handle customer orders.

Daily Operations

• Maintain store housekeeping daily, including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter, and tidying change rooms.
• Assist the manager with opening and closing the store.

Training

• Your training is your responsibility.
• Get a buddy at first and learn from them.
• Attend quarterly training sessions and complete assessments.
• Receive monthly feedback from your manager.
• Set up monthly meetings with your store manager to discuss progress through the Birkenstock rookie pack.
• These are key for promotions.

Merchandising

• Observe the store and keep stock presentation to Birkenstock standards.
• Replenish sizes as needed.
• Help the team change windows and mannequins every two weeks.
• Store POS materials safely to avoid damage.

Requirements:

• Grade 12 or equivalent.
• Minimum 6 months customer service experience.
• Birkenstock knowledge is an advantage.
• Able to work flexible shifts.

Perks & Benefits

• Work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefits.
• Quarterly uniform allowance.
• Staff discount (50% off for you and your family across all brands in the group).
• Company performance incentive scheme.
• Long-service incentives.
• Holistic employee wellness programme.
• Ongoing employee engagement activities for a connected culture.