Shop Assistant / Cashier – X2 Clicks Carletonville Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and store merchandising to create a positive experience for every customer.

Job Description

Main Objectives:

• Handle all point-of-sale tasks quickly and accurately.
• Scan items correctly, process payments, and apply clubcard rewards without errors.
• Manage cash safely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch service by being friendly, professional, and representing the brand well.
• Carry out merchandising and housekeeping tasks to meet store standards.
• Support the company’s goal to be the top choice for health and beauty shopping by upholding our values.
• Stay informed about products, promotions, and events to give customers accurate advice.

Knowledge Required:

• Basic math skills
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions
• Knowledge of stock management
• Skills in delivering excellent customer service

Skills Required:

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Basic computer skills
• Numeracy

Competencies

Essential:

• Building relationships and networking
• Following instructions and procedures
• Delivering results and meeting customer needs

Desirable:

• Working well with people
• Persuading and influencing others
• Planning and organizing
• Handling pressure and setbacks

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations

Education:

• Required: Grade 12
• Preferred: 50% in Maths and English at Grade 12 level