Pharmacist Assistant QPB – Clicks Groot Phesentekraal Jobs

Introduction

You will provide pharmaceutical care services within your scope of practice and handle day-to-day dispensary administration based on the company’s standard operating procedures. Your main focus will be on managing scripts and general dispensing tasks, with an emphasis on patient satisfaction.

Responsibilities

• Interact with customers professionally and keep all information confidential, following standard operating procedures and timelines.
• Handle script administration and any related claiming or capturing tasks.
• Manage all patient profiles accurately and completely.
• Communicate with healthcare professionals when necessary.
• Solve problems and follow up on queries.

Duties

• Assist customers by phone or other methods regarding medications and healthcare services.
• Capture scripts accurately at the central pharmacy.
• Handle questions about prescriptions.
• Manage patient profiles.
• Help with chronic medication authorizations.
• Work with other departments as needed.
• Perform additional tasks based on operational needs.

Knowledge

• Knowledge of products, including over-the-counter items.
• Understanding of SAPC regulations and relevant laws.
• Strong knowledge of chronic authorization processes and procedures.
• Customer service focus.
• Commitment to ethical practices and compliance.

Skills

• Computer skills, including MS Office.
• Customer service orientation.
• Team player.
• Integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one language.
• Ability to work with patients and adapt to various departmental tasks.
• Initiative to ensure patient satisfaction.
• Effective time management.
• Adaptability.
• Positive attitude.
• Ability to work under pressure.

Competencies

Essential:

• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience:

• At least 1 year as a Pharmacist Assistant Post Basic.

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).