Customer Service Agent x3
Bombela Operating Company (Pty) Ltd has an exciting opportunity for three Customer Service Agents to join our dynamic team. If you are passionate about customer service and want to be part of South Africa’s premier rapid rail network, we want to hear from you.
Position Overview
- Contract Type: Permanent
- Employment Type: Full-time
- Experience Level: Junior (Minimum 2 years customer service experience)
- Education Requirement: High school diploma, A levels, GED, or GCSE (Grade 12 with mathematics and/or accounting)
- Location: Gauteng (Various Gautrain station locations)
- Closing Date: 17th November 2025
Note: Only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, please consider your application unsuccessful.
Company Mission & Commitment
BOC is an equal opportunity employer, and all appointments are aligned to the company’s equity and BBBEE strategy. We operate and maintain transportation systems, including the Gautrain – an integrated public transport system in Gauteng. This 160 km/hour high-speed train is fully integrated into a network of buses and midi-buses to deliver a world-class transport solution.
As a proudly South African company and a subsidiary of RATP Dev, we are transformed and prioritize youth employment and gender equality. Our workforce comprises 35% youth, and we maintain a 50/50 gender balance. We provide a working environment that values individuals and encourages career growth, because investing in our employees’ careers and well-being means investing in our business and our future.
Job Purpose
The Customer Service Agent serves as the face of the Gautrain system, responsible for operating day-to-day activities at Gautrain stations to ensure we achieve our safety, quality, and performance targets. You will ensure customer safety at station level, follow established standards and practices, and contribute to seamless travel experiences that are safe, reliable, comfortable, and friendly for all passengers.
Principal Accountabilities
- Ensure the safe operation of the station at all times
- Apply appropriate safety standards for service delivery
- Participate in investigations into station operational incidents
- Handle all cash-related transactions securely and accurately
Specific Responsibilities
- Serve as the first point of contact with customers, providing excellent service and assistance
- Sell tickets to customers during revenue service hours
- Handle cash transactions and maintain accurate financial records
- Provide information and handle customer inquiries (including verifying ticket validity and forwarding complaints to Customer Service Officers)
- Follow safety rules and procedures with strict adherence
- Restart, control, and monitor equipment and systems according to operation procedures
- Conduct regular inspections of the station to ensure everything is in working order (including lighting, Ticket Vending Machines, lifts, and escalators)
- Ensure that outsourced station cleaning services comply with their duties and maintain standards
- Handle incidents and emergencies professionally and efficiently
- Report to the Operations Control Centre (OCC) Manager regarding incidents or activities likely to affect passenger flow
- Perform any other duties as assigned by management
Required Qualifications & Skills
Educational Level
- Grade 12 (Matric) with mathematics and/or accounting
Years of Experience
- At least 2 years’ customer service experience
Technical & Professional Skills
- Strong communication skills (verbal and written)
- Excellent interpersonal skills
- Effective teamwork abilities
- Basic computer skills
Desirable Traits
- Possess outstanding communication skills (both verbal and written)
- Demonstrate relationship-building skills
- Show strict adherence to company procedures
- Ability to react quickly and calmly to emergency situations
- Mental agility and problem-solving capabilities under pressure
What We Offer
Join a company committed to youth development and transformation. We’ve been intentional about supporting young people, making strategic moves to change lives in our communities and country by equipping them with lifelong skills. We are a pro-youth organization proud of our contribution to South African lives through various programmes.
Experience a unique working culture where commitment counts, decisions are fast-moving, and challenging the status quo is the norm. When you join BOC, you become part of a collaborative, diverse organization that values employee well-being.
Leadership Team
Nthabiseng Kubheka, CEO: “When you join BOC, you will be part of a collaborative, diverse organization, where we value our employees and their well-being.”
Puseletso Makhubo, HR Executive: “We are confident that we’re looking at the leaders of tomorrow and pride ourselves on the contribution we’ve made in their lives.”
Application Instructions
We wish you all the best with your application. To apply for this position, please visit our careers portal using the link below:
Click here to apply: https://careers.bombelaop.com/en/annonces
All applications must be submitted by the closing date of 17th November 2025.
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