Pharmacist Assistant QPB – Norkem Jobs

Introduction

This role involves providing pharmaceutical care services within your scope of practice and handling daily dispensary administration according to company Standard Operating Procedures (SOPs). The focus is on processing scripts and general dispensing duties, with an emphasis on patient satisfaction.

Responsibilities

• Interact with customers professionally and maintain strict confidentiality within SOPs and agreed timelines.
• Handle script administration and any related claiming or capturing procedures.
• Ensure accurate and complete management of all patient profiles.
• Communicate with healthcare professionals when needed.
• Solve problems and follow up on queries.

Duties

• Assist customers via telephone or other methods regarding medication and healthcare services.
• Accurately capture scripts received at the central pharmacy.
• Manage queries about prescriptions.
• Handle patient profile management.
• Support chronic medication authorizations.
• Coordinate with other departments.
• Perform additional tasks as required by operations.

Knowledge

• Product knowledge, including over-the-counter (OTC) items.
• South African Pharmacy Council (SAPC) and relevant legal requirements.
• Understanding of chronic authorization processes and procedures.
• Customer service focus.
• Ethical practices and compliance.

Skills

• Computer literacy, including MS Office.
• Strong customer service orientation.
• Team player.
• High integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one requirement.
• Ability to work with patients and adapt to various departmental duties.
• Initiative to ensure patient satisfaction.
• Effective time management.
• Adaptability.
• Positive attitude.
• Ability to work under pressure.

Competencies

Essential:

• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience:

• At least 1 year as a Pharmacist Assistant Post Basic.

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).

Apply by: 10 November 2025

Method of Application

Interested and qualified candidates should apply through Clicks Group’s career portal.