End-user Support Specialist Jobs

0
0
0

  • Full Time
  • Johannesburg, South Africa

City of Johannesburg

The City of Johannesburg Metropolitan Municipality is in Gauteng Province. Johannesburg is Africa’s most advanced commercial city and the engine of the South African and regional economy. It has a unique African character and world-class infrastructure in telecommunications, transportation, water, power, and more.

Never pay for any CBT, test, or assessment during recruitment. If in doubt, contact us.

End-user Support Specialist

  • Job Type: Full Time
  • Qualification: Matric, National Certificate
  • Experience: 1 – 3 years
  • Location: Gauteng
  • City: Johannesburg
  • Job Field: ICT / Computer

Minimum Requirements

  • Matric or National Diploma in Computer Systems Technology or equivalent IT qualification (NQF level 6), plus MCP, MCSE, N+, A+ certifications (NQF Level 6).
  • COMPTIA A+ and N+ certifications.
  • Expertise in customer service, requirements gathering, and product analysis.
  • Experience supporting a wide range of IT products and technical infrastructure.
  • 1 to 3 years in a high-pressure IT support environment.
  • Valid driver’s license.

Primary Function

The End-user Support Specialist ensures IT support and executes related initiatives. This includes troubleshooting, diagnosing, and resolving complex program failures. The role provides on-call support after hours, on public holidays, and weekends. It also involves setting up, installing, configuring, troubleshooting, and maintaining the City’s desktops, hardware, software, and peripherals. The specialist provides first-line support to all end users and manages third-party contractors for IT support.

Key Performance Areas

  • Provide first-line support to end users.
  • Respond to incidents and requests in the desktop environment with quick resolutions.
  • Ensure compliance with the City’s IT security policies.
  • Provide leadership, mentorship, and coaching to support staff.

Leading Competencies

  • Knowledge of ITIL.
  • Broad and solid working knowledge of current IT technologies, including applications.
  • Commitment, integrity, strong work ethic, professional demeanor, and ability to work independently.
  • Excellent communication skills, along with strong technical and time management skills.
  • Dedication to safe work procedures.
  • Proficiency in written English and effective communication.
  • Experience beyond the minimum, supervisory skills, and ability to maintain records and inventories in a technical office are preferred.

Core Competencies

  • Knowledge of information security to ensure confidentiality, integrity, and availability of systems and data.

Deadline: 18th November 2025

Method of Application

Interested and qualified candidates should apply through the official City of Johannesburg website.

Build your CV for free and download in different templates.

Apply Now CV Revamp

Was this helpful?

0 / 0