Retail Store Assistant – Brickhill – Estcourt Jobs

Job Description

Dis-Chem Pharmacies’ Brickhill – Estcourt store is looking for a Retail Store Assistant. The main goal of this role is to help manage the store by handling daily operations and administrative tasks according to company policies and procedures.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel, and Outlook). Knowledge of SAP is helpful.
• Retail experience

Job Specification

• Handle and report customer compliments and complaints to management.
• Build professional relationships with customers.
• Resolve all customer stock queries.
• Communicate effectively with customers when they need updates.
• Assist customers with inquiries and direct them to the right departments if needed.
• Meet the company’s target for customer service per hour.
• Manage cash shortages and surpluses at the point of sale, including handling floats.
• Process refunds and returns.
• Handle back shopping and returned goods properly.
• Check deliveries and invoices for accuracy.
• Help the Receiving Manager prepare and log claims with the Distribution Centre.
• Control high-risk stock.
• Prepare daily run reconciliations.
• Order and receive branch change to ensure cashiers have enough for good customer service.
• Maintain good communication with relevant teams.
• Keep accurate records for floats, petty cash, and cash on hand.

Competencies

Essential:

• Knowledge of retail administration and operations
• Team player with strong customer relations skills
• Leadership and management abilities
• Trustworthy and honest
• Ability to work under pressure
• Deadline-driven

Special Conditions of Employment

• South African citizen
• MIE, clear criminal and credit record
• Driver’s license and own reliable transport

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Closing Date: 19 November 2025