Assistant Store Manager Mr Price Cellular – Katlehong, Gauteng Jobs

Job Description

Support and assist the store manager in running the daily operations of an Mr Price Cellular store. Ensure the store meets and exceeds its overall objectives, targets, and customer service standards.

Responsibilities

Stock Management:

• Make sure stock is received and unpacked accurately to fill the sales floor and replenish items.
• Track and manage stock levels using set processes, such as stock counts and loss action plans, to reduce risks and keep enough stock available.
• Oversee the stockroom to maintain housekeeping standards.
• Help authorize write-offs, breakages, recalls, out-of-box failures, cellular repairs, and returns.

Sales Growth and Profitability:

• Review sales and profitability reports to work with management on action plans that boost sales and control store spending.
• Monitor in-store product performance and share feedback to improve sales.
• Stay updated on new ways to increase sales and brand awareness, such as in-store marketing and checking competitors.
• Promote credit, insurance, mobile, and cellular products to meet budget goals.

Risk Management:

• Help the store manager perform compliance checks, including admin reviews, store audits, visual checks, reports, health and safety standards, hanger counts, and security, to follow policies and procedures.

Customer Experience Management:

• Implement customer experience processes, such as business instructions, markdowns, repricing, promotions, visual standards, feedback, and housekeeping, to achieve high customer service levels.

Leadership and Development:

• Lead the store team to meet KPIs and follow the company’s operational strategy and values.
• Identify training, coaching, and development needs, with a focus on talent management and succession planning.
• Recruit, manage performance, and handle administration according to company policies.

Qualifications

• NQF Level 4 (Grade 12) or equivalent.
• 3 years of retail experience (management experience is a plus).
• Knowledge of sales and service management.
• Budgeting skills.
• Computer literate.
• Good communication skills.
• Understanding of retail trade.
• Knowledge of brand, customer service, cellular, mobile, new accounts, and insurance products.