Shop Assistant / Cashier – Clicks Bochum Blouberg Centre X1 Jobs

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) activities, and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• To efficiently handle all operational activities at the point of sale in a timely manner.
• To keep high levels of accuracy when scanning items and collecting payment, including clubcard rewards.
• To handle cash safely at all times.
• To promote the Clicks clubcard and sign up new members to meet participation targets.
• To inform customers about promotions to boost sales and help them feel good while paying less.
• To provide top customer service by acting as a brand ambassador, being visible, and offering friendly, professional help.
• To carry out merchandising and housekeeping duties according to store and visual standards.
• To support the group’s vision to be the top choice for health and beauty by living the company values.
• To stay updated on products, ranges, promotions, and events to give customers the right information.

Knowledge:

• Basic math calculations.
• Retail or FMCG background and understanding of merchandising and promotions.
• Understanding of stock management procedures.
• Knowledge of excellent customer service.

Skills:

• Planning and organizing skills.
• Problem-solving skills.
• Strong customer focus.
• Good communication skills.
• Computer literacy.
• Numeracy skills.

Competencies:

Essential:

• Relating and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working with people.
• Persuading and influencing.
• Planning and organizing.
• Coping with pressures and setbacks.

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in a retail or FMCG store operations environment.

Education:

• Essential: Grade 12.
• Desirable: Maths 50% and English 50% at Grade 12 level.