Wellness Assistant – Clicks Pongola Jobs

Introduction

This role aims to provide excellent service to all customers. You will offer knowledgeable advice on healthcare, nutrition, and supplements to boost sales and build customer loyalty.

Job Description

Key Objectives:

• Deliver outstanding customer service by being visible in the store and proactive in meeting customer needs, using knowledge of health and supplements.
• Consult with customers and give suitable advice on healthcare, nutritional, and supplement products.
• Increase healthcare sales to meet targets by promoting various brands through cross-selling and upselling for better profitability.
• Ensure stock availability in healthcare aisles by following stock management rules to drive sales.
• Prevent waste in your area by sticking to stock rotation practices.
• Avoid stock losses by following all risk management policies.
• Maintain high standards of hygiene and cleanliness in the store to create a welcoming shopping environment.
• Follow merchandising guidelines to display products effectively.
• Adhere to all store operating procedures.
• Ensure smooth service by improving your own skills, building product knowledge, and sharing information with relief staff.

Knowledge:

• Desirable: Basic knowledge of health, fitness, and supplements products.
• Essential: Basic understanding of retail operations, including stock management, merchandising, and risk management.

Skills:

• Essential: Good communication and interaction skills; customer service orientation; selling skills; merchandising skills.
• Desirable: Basic computer literacy.

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum Requirements

Experience:

Essential:

• At least 1 year of related experience.
• Selling skills and customer-related training.

Desirable:

• Experience with sports nutrition and vitamin products.

Education:

• Essential: Matric (50% in English, 50% in Maths or 60% in Maths Literacy, and a pass in Physical Science or Life Science).
• Desirable: Qualification in sports, fitness, or nutrition.