Pharmacist Assistant QPB – Clicks West Coast Village Jobs

Introduction

Responsible for providing pharmaceutical care services within scope of practice and performing day-to-day dispensary administration according to company Standard Operating Plans. Focus on script administration and general dispensing duties, with emphasis on patient satisfaction.

Responsibilities

• Interact with customers professionally and confidentially, following SOPs and timelines.
• Handle script administration and related claiming or capturing procedures.
• Manage all profiles accurately and completely.
• Interact with healthcare professionals when needed.
• Solve problems and follow up on queries.

Duties

• Interact with customers by phone or other means about medication and healthcare services.
• Accurately capture scripts received at the central pharmacy.
• Handle prescription-related queries.
• Manage patient profiles.
• Assist with chronic authorizations.
• Liaise with other departments.
• Handle ad hoc tasks as per operational needs.

Knowledge

• Product knowledge, including over-the-counter items.
• SAPC and relevant legal knowledge.
• Sound knowledge of chronic authorization processes and procedures.
• Customer service orientation.
• Ethical working practices and compliance.

Skills

• Computer literacy in MS Office.
• Customer service orientation.
• Team player.
• Integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one requirement.
• Ability to work with patients and adapt to various departmental duties.
• Initiative to ensure patient satisfaction.
• Effective time management.
• Adaptability.
• Positive attitude.
• Ability to work under pressure.

Competencies

Essential:

• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience:

• Minimum 1 year as a Pharmacist Assistant Post Basic.

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).