Shop Assistant / Cashier x1 – Clicks Ilanga Mall Jobs

Introduction

This role focuses on delivering excellent customer service, handling point-of-sale operations, and maintaining store merchandising to create a positive experience for customers.

Job Objectives

• Efficiently manage all point-of-sale activities in a timely way.
• Accurately scan items, process payments, and apply club card rewards.
• Handle cash securely at all times.
• Promote the Clicks club card and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch service as a brand representative, being friendly and professional.
• Carry out merchandising and housekeeping tasks to meet store standards.
• Support the company’s goal to be the top choice for health and beauty by following its values.
• Stay informed about products, promotions, and events to give accurate information to customers.

Knowledge Required

• Basic math skills
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions
• Knowledge of stock management
• Customer service best practices

Skills Required

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Basic computer skills
• Numeracy

Competencies

Essential:

• Relating and networking with others
• Following instructions and procedures
• Delivering results and meeting customer needs

Desirable:

• Working well with people
• Persuading and influencing
• Planning and organizing
• Handling pressure and setbacks

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG operations

Education:

• Required: Grade 12
• Preferred: 50% in Maths and English at Grade 12 level