Res Admin Support Consultant-Port Shepstone Jobs

Key Responsibilities:

This role involves managing and resolving guest and reservation inquiries by phone and in writing. The focus is on providing excellent service. The successful candidate will also handle various administrative and office tasks. You will deal with complex inquiries independently with little supervision. A client-first approach is key, and all interactions must meet our high service standards. Staying calm and professional during sensitive situations is essential.

Core Duties Include:

• Handle and resolve reservation and member queries through various channels
• Address guest concerns professionally, even in difficult or conflict situations
• Provide accurate and timely support with minimal supervision
• Complete daily administrative duties following operational processes
• Apply basic financial knowledge to guest scenarios and queries
• Deliver exceptional customer service that goes above and beyond

Minimum Qualifications and Experience:

• Matric (Grade 12)
• Proven experience in reservations and client service roles
• Experience with resort properties and/or online travel agency platforms is a plus
• Excellent written and verbal communication skills
• Strong understanding of finances and ability to use it in guest support
• High computer literacy
• Ability to work well under pressure in a fast-paced environment
• Strong team player who can also work independently
• Experience in de-escalating conflicts and resolving challenging client situations
• Willingness to work outside standard hours, including evenings and weekends

Key Competencies and Personal Attributes:

• Analytical and solution-focused thinker
• Strong interpersonal skills and ability to stay calm under pressure
• Dynamic, self-motivated, and performance-driven
• Exceptional communication and conflict resolution skills
• Passionate about delivering excellent service and exceeding expectations

Method of Application

Interested and qualified candidates should visit the Beekman Group website to apply.