Retail Operations Assistant Jobs

Retail Operations Assistant

Company Overview

Since 2002, Syntech has delivered innovative technology solutions across Africa. We combine market expertise, a growth mindset, and customer-centric values to provide exceptional electronic products and services.

Position Overview

We seek a detail-oriented Retail Operations Assistant to support our sales team with administrative excellence. This role combines order management, customer service, and cross-department collaboration to ensure seamless operations.

Key Responsibilities

• Process orders accurately using Fincon system
• Coordinate with warehouses for timely dispatches
• Resolve customer queries via phone/email/Skype
• Generate stock reports and update stakeholders
• Manage returns (CRO/RMA) and delivery tracking
• Maintain documentation for orders and invoices
• Support Key Account Managers with administrative tasks

Who You Are

• Matric graduate (Bachelor’s degree advantageous)
• Proficient in Microsoft 365, Teams, and Excel
• Strong communicator with problem-solving skills
• Organized professional who thrives under pressure
• Customer-focused team player
• Available immediately in Cape Town

Performance Metrics

• Order processing accuracy (100% target)
• Query response time (under 2 hours)
• Report submission punctuality
• Policy compliance rate

Why Join Us?

• Growth-focused environment
• Continuous learning opportunities
• Collaborative team culture
• Market-competitive compensation

Application Process

Application Portal: syntech.erecruit.co

Applications close when position is filled. Only shortlisted candidates will be contacted.